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iPod won't connect to iTunes/Computer

Soo I plug my iPod into the cord which is plugged into the computer, the computer makes the little beep that lets me know its detected a device and... Nothing. It doesn't show up in iTunes. It doesn't show the little charging symbol on the iPod. Nothing.


I've tried two different cords and three different USB ports. The annoying thing is it worked two days ago, and had been working prior to that for several months. Nothing has happened to the iPod or computer that would cause damage. They've both literally been sitting in this room for two days. I can plug my iPod into the wall charger and it will charge just fine. It can connect to the internet, etc. But it won't connect itself to iTunes via the USB cable... and I'm unsure of what to do next. I've googled around and checked the forums but I haven't found anything that works.


Assistance :3


Also, I can't download iOS 6.1.2, it just fails everytime after the verification process. I've never failed verification before so I'm not sure if this is a widespread issue or just me... The error I guess you would call it says "Software Update is not available at this time. Try again later."

iPod touch

Posted on Feb 26, 2013 8:25 PM

Reply
10 replies

Feb 27, 2013 3:22 AM in response to StillFalling17

See:

iOS: Device not recognized in iTunes for Windows

I would start with

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

or

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar


Next try another computer to help determine if you have an iPod or computer problem.


The update problem typically indicates a either a network problem or an Apple server problem. That happened to be a few times. I just retried and it work after a while.

Feb 28, 2013 11:43 PM in response to lllaass

I reinstalled iTunes and followed the steps for the iOS thing but nothing worked, plugged it into my mini laptop and after installing driver software it was recognized. Could it be the driver software? If so, how do I check/update that?


Edit: I recently disabled Windows Automatic Update for unrelated reasons, could that be affecting this at all? Pretty sure it was disabled long before this started occuring, but I'm not 100% on that.


Edit 2: I attempted to do the iOS steps but the Device Manager was empty and I can't figure out why. I googled around but it's full of 10,000 step solutions that don't work. I tried quiet a few.

Mar 1, 2013 8:12 AM in response to lllaass

This was the result of the Sync Test:


___________________________________________________________________________

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Gigabyte Technology Co., Ltd. To be filled by O.E.M.

iTunes 11.0.2.26

QuickTime not available

FairPlay 2.3.31

Apple Application Support 2.3.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0040BD380AA41E90



Current user is an administrator.

The current local date and time is 2013-03-01 10:06:48.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



NVIDIA, NVIDIA GeForce GTX 550 Ti





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.0.2.26 (x64) is currently running.

iTunesHelper 11.0.2.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



**** Device Sync Tests ****



No iPod, iPhone, or iPad found.

___________________________________________________________________________


It said it didn't detect any iPod etc, although it is connected. I'm looking at it right now.



I also ran the Device Connectivity Test and the results were:


Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Gigabyte Technology Co., Ltd. To be filled by O.E.M.

iTunes 11.0.2.26

QuickTime not available

FairPlay 2.3.31

Apple Application Support 2.3.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0040BD000AA41F10



Current user is an administrator.

The current local date and time is 2013-03-01 10:10:54.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



NVIDIA, NVIDIA GeForce GTX 550 Ti





**** External Plug-ins Information ****



No external plug-ins installed.



**** Device Connectivity Tests ****



iPodService 11.0.2.26 (x64) is currently running.

iTunesHelper 11.0.2.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



Universal Serial Bus Controllers:



Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.

Intel(R) USB 3.0 eXtensible Host Controller. Device is working properly.



FireWire (IEEE 1394) Host Controllers:



VIA 1394 OHCI Compliant Host Controller. Device is working properly.



Most Recent Devices Not Currently Connected:



iPod touch (4th generation) running firmware version 6.1

Serial Number: C3RG90TPDCP9

iPod won't connect to iTunes/Computer

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