iPod Touch 4G WiFi Appear/disappear

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iPod Touch 4G WiFi Appear/disappear

Hi people,

Today i have a big problem, really annoying. Last week, my Internet crashed and there was no wifi (from the router) so I couldn't connect to the Internet.

During this week, I shared the connection with my father's iPhone so it worked until my router works again. I stopped the sharing, and connected to the WiFi of the router.

Since this moment, I have big problem with WiFi on the iPod Touch, for example, i'm on facebook or FaceTime and the wifi logo disappear few seconds, i lose the connection, then appear.

I tried all solutions, restart the router, restart the ipod, hard reboot on the ipod, reset network parameter on the ipod.

Always the same problem, it's really annoying now, i don't know what to do

I can't restore the iPod, because my computer crashed, and i don't want to lose all my files

Please help me find a solution, even if it's not THE solution, just propose what you think

Thanks

Regards.

iPod touch, iOS 6.1.2, 4G

Posted on Feb 27, 2013 6:07 AM

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Answer 1

lllaass

Level 10

210,513 points

Feb 27, 2013 6:13 AM in response to Genki54

Does the iPod connect to other networks?

Do other devices now connect and stay connected?

What was teh cause/resolution of the original internet problem?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears. done

- Power off and then back on the router. Done

- Reset network settings: Settings>General>Reset>Reset Network Settings Done

- iOS: Troubleshooting Wi-Fi networks and connections

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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Answer 2

Genki54 Author

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Feb 27, 2013 6:30 AM in response to lllaass

Yeah, the ipod connects on others network and same problem

Others devices don't have this problem, it's only the ipod

I don't really know what was the real problem, i all mentionned what happened, it came after all of that i don't know the cause

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Answer 3

lllaass

Level 10

210,513 points

Feb 27, 2013 6:35 AM in response to Genki54

Sounds like either a problem with your network or you need to restore your iPod.

Follow these procedures to restore your iPod and not lose anything

Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

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Answer 4

Genki54 Author

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Feb 27, 2013 6:38 AM in response to lllaass

I don't have computer anymore to do that, only the ipod and the router :S

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Answer 5

lllaass

Level 10

210,513 points

Feb 27, 2013 6:47 AM in response to Genki54

Borrow/use a computer to restore the iPod or borrow/purchase another router.

You can also try resetting the router to factory defaults and then resetting up the router.

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Answer 6

Genki54 Author

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Feb 27, 2013 6:48 AM in response to lllaass

The problem doesn't come from the router, i tried at my grandmother's home, same problem, it come from the device.

I'll try to do it from a computer

I was watching the TouchCopy thing, in my ipod, i have some App which own some photos (secret library for example), will i lose them ? i don't know how that kind of App works, photo are IN the app so.. :S

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Answer 7

lllaass

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210,513 points

Feb 27, 2013 6:52 AM in response to Genki54

Apple data, like photos in an app and game status, is included in the iPod backup that iTunes makes.

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Answer 8

Genki54 Author

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Mar 3, 2013 1:22 AM in response to lllaass

I'm really afraid because if I do it, it's on another computer which don't have itunes and others stuffs

I don't wan't to lose all, and i'm not sure that a back up will fix the problem

On itunes, if I save the iPod and I restore it with a backup, the problem will be back, no ?

Problem -> Save

Back up -> That save -> Problem

I don't understand so much

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Answer 9

lllaass

Level 10

210,513 points

Mar 3, 2013 2:36 AM in response to Genki54

If the problem is due to a software problem restoring the iPod will resolve the problem

If the problem is due to a hardware then restoring will not solve the problem.

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Answer 10

Genki54 Author

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Mar 20, 2013 2:21 AM in response to lllaass

I don't understand, it's more than one month that my girlfriend and me don't make facetime call coz of that problem, really boring.

And 3 days ago, we wanted to try again, after hundrer cut of the call, it worked again without any reason

Since 3 last days, we can use facetime without cut and I don't understand why, the wifi get stabilized :O

I did nothing, it just stopped

An idea of why ???

I didn't even restore it

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Answer 11

Genki54 Author

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Sep 1, 2013 12:45 PM in response to Genki54

Found the problem ! It's was so simple omg

BLUETOOTH !

Ma girlfriend used the bluetooth in her car, and when she was back, same problem as before... I just asked her if she changed anything on her ipod, she said no. Facetime has crashed, and she came back and told me "let see now"

And no problem anymore ! I asked her what she did, she stopped the bluetooth

Then i found this : http://support.apple.com/kb/HT1365

Bluetooth and Wi-Fi are not friend ! If someone has the same problem as me, try it !

Pour les français : Le problème vient du bluetooth qui fait des interference avec le wifi, d'où la perte du signal. Désactivez le bluetooth et regardez le résultat

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