Mac book Lap top

i bought a Mac book raptop from a friend in south africa but i live in zambia, the problem i have with this computer is that it has no office, floppy disk drive does not work properly. the operating system is there.

how can overcome this problem.

My Computer ID QDS-BRCM1047

IC: 432ABRCM1047TM

@ 2009 Apple Inc

Product ID: 00426OEM 8992662-00006

Rgd to All.

Geoffrey

Zambia