Currently Being ModeratedFeb 27, 2013 1:34 PM (in response to kimmiannixoxo)
They didn't charge you. The explained already what they did, as you yourself say. They put a hold on your credit card in the amount of the replacement in the event that you do not return your original iPhone. The hold will be released when they receive your original iPhone. This is also explained very clearly in the information for the Express Replacement Service:
When you request Express Replacement Service, Apple places a reserve on your credit card for the Replacement Value of a new iPhone. This covers any damage to or loss of your iPhone that is not covered by Apple’s warranty or an AppleCare service contract and/or other payments that may be due. If the replacement of your iPhone is determined to be covered by Apple’s Limited Warranty for iPhone, you will only pay the ERS Fee shown in the table below. This fee is waived if your iPhone is covered by an AppleCare service contract.
If you do not understand what a credit card hold is, see:
So no, you do not have a dispute and will not unless Apple doesn't release the hold once they get back your original iPhone.
Currently Being ModeratedFeb 27, 2013 10:17 PM (in response to varjak paw)
So in other words, since i paid the apple protection for 69 dollars the 494 will be un hold and place back into my checking account until my original phone is in their hands correct?
Currently Being ModeratedFeb 28, 2013 6:36 AM (in response to kimmiannixoxo)
Again, this is a hold against your credit card and will be released when Apple has receives your original iPhone. The AppleCare coverage has nothing to do with the credit hold.
I don't know how I or Apple can state that more clearly.iMac, OS X Mountain Lion (10.8.2), Core i7 Radeon 4850 8GB