Blair.Stouffer

Q: "This message has not been downloaded from the server" - Multiple devices all using Exchange Active Sync

We are having this issue across multiple IOS devices ranging from IOS version 5.x up to the latest 6.1.2. Many (not all) emails sent to the devices are unreadable and simply state: "This message has not been downloaded from the server". Microsoft believes this to be some sort of bug with the IOS devices in the way they are handling the SSL encryption.

 

Facts:

- Devices are connected to an Exchange 2010 SP1 Rollup 6 via Active Sync (No POP3, IMAP or SMTP)

- issue occurs on multiple IOS devices within the organization ranging from IOS 5.x up to the latest 6.1.2

- Issue occurs on both external cellular data and internal wireless networks

- Not all emails sent to the devices result in the error, but issue does tend to occur more frequently from certain senders/domains

- Using the same user account on an android phone does not result in an issue (even when receiving the exactly same email that has been sent to the IOS devices)

- Closing mail app / rebooting device does not resolve the issue

- Doesn't appear to matter what the mesage format is (can be html, plaintext, etc)

- Spent nearly 7 hours with Microsoft going through the Exchange server configuration and looking for possible causes. None have been found and all testing indicates things are setup correctly.

- This is not a case of Issue 2.3 listed here: http://support.microsoft.com/kb/2563324 (verified by Microsoft Support)

- If we disable SSL on the IOS device and connect via plain HTTP the messages are displayed correctly!

- If we use a different SSL certificate, the issue still occurs - so not a problem with the original cert.

 


Does anyone have any suggestions on what would cause this? Does the ISO devices have any sort of log that would indicate why it's reporting this error? The current error is pretty unhelpful.

iPad (3rd gen) Wi-Fi + Cellular, iOS 6.1.2

Posted on Feb 27, 2013 3:48 PM

Close

Q: "This message has not been downloaded from the server" - Multiple devices all using Exchange Active Sync

  • All replies
  • Helpful answers

Previous Page 2 of 3 last Next
  • by mackenzietsi.com,

    mackenzietsi.com mackenzietsi.com Oct 2, 2015 5:12 AM in response to chrismcardell
    Level 1 (0 points)
    Oct 2, 2015 5:12 AM in response to chrismcardell

    This is also happening for me too.

     

    ios9 with gmail using pop.  Deleting the account and re adding it, does not appear to work (still waiting for all messages to be re downloaded).  This is using the default mail app (not gmail app)

  • by Lauriej756,

    Lauriej756 Lauriej756 Oct 2, 2015 3:43 PM in response to mackenzietsi.com
    Level 1 (0 points)
    Oct 2, 2015 3:43 PM in response to mackenzietsi.com

    I am having the same problem using ios 9.0.1 with a Frontier pop account, using the default mail app.  Deleting the account and re-adding it did not fix the problem for me either.  I spent time on the phone with Frontier and we determined the problem is not on their end and that it is an Apple problem, so Apple please step up and help us resolve this!!

  • by Dhray,

    Dhray Dhray Oct 3, 2015 2:54 PM in response to Lauriej756
    Level 1 (0 points)
    Oct 3, 2015 2:54 PM in response to Lauriej756

    This is happening to me as well.   I'm using Road Runner mail on iPad 2 and iPhone 5.  I haven't noticed it on my gmail account.  Apple needs to address this issue!

  • by ChefJoeFerrari,

    ChefJoeFerrari ChefJoeFerrari Oct 5, 2015 9:16 AM in response to Blair.Stouffer
    Level 1 (0 points)
    Oct 5, 2015 9:16 AM in response to Blair.Stouffer

    Same thing here and it started when I downloaded ios 9.0.2

    I can see recent photos I sent but older ones show the message error. Arggggg

  • by mackenzietsi.com,

    mackenzietsi.com mackenzietsi.com Oct 5, 2015 1:34 PM in response to ChefJoeFerrari
    Level 1 (0 points)
    Oct 5, 2015 1:34 PM in response to ChefJoeFerrari

    CAN SOMEONE PLEASE TEST THIS WITH BOTH POP AND IMAP. ARE BOTH PROTOCOLS SHOWING THE SAME BEHAVIOR. I HAVE CLIENTS WHO UPGRADED TO 9.0.X AND HAVE THIS ISSUE FOR OVER A WEEK.  I WAS ADVISED THAT 9.0.2 WILL NOT ALLOW DOWNGRADING SO I AM NOT ADVISING MY CLIENTS TO UPGRADE TO 9.0.2 FOR THIS REASON BECAUSE IF WE NEED TO GO TO 8 AS THE LAST RESORT.

  • by hmm364,Helpful

    hmm364 hmm364 Oct 6, 2015 7:29 AM in response to mackenzietsi.com
    Level 1 (5 points)
    Oct 6, 2015 7:29 AM in response to mackenzietsi.com

    I am having the same issues.  Ever since the latest update of IOS to IOS 9.0.2, I have been experiencing the same issue.  This was not happening before the latest software update.  Does anyone know if Apple is aware of this and are they working on a solutions.  This happens with Outlook and Gmail.  Thanks

  • by Evan in Manhattan,

    Evan in Manhattan Evan in Manhattan Oct 8, 2015 9:01 PM in response to Blair.Stouffer
    Level 1 (0 points)
    Oct 8, 2015 9:01 PM in response to Blair.Stouffer

    THIS IS THE SOLUTION! -- Well, sort of.  We had the exact same problem as everyone else is reporting, namely, that some e-mails are not downloading in full on our iPhones running iOS 9.0.2.  The "kludge" solution that we have come up with is to also load Microsoft Outlook for iOS on every iOS device.  It handles e-mail perfectly (not nearly as good with contacts and calendar!), always storing the full e-mail(!), and only stores your most recent e-mails (NOT years back), so it does not double your e-mail storage and download times (i.e., iOS Mail app + Outlook mail app).  And its mail searching is fast and otherwise excellent!   A perfect fix -- sort of! -- until Apple fixes its Mail program!  

  • by Evan in Manhattan,

    Evan in Manhattan Evan in Manhattan Oct 8, 2015 9:02 PM in response to Blair.Stouffer
    Level 1 (0 points)
    Oct 8, 2015 9:02 PM in response to Blair.Stouffer

    THIS IS THE SOLUTION! -- Well, sort of.  We had the exact same problem as everyone else is reporting, namely, that some e-mails are not downloading in full on our iPhones running iOS 9.0.2.  The "kludge" solution that we have come up with is to also load Microsoft Outlook for iOS on every iOS device.  It handles e-mail perfectly (not nearly as good with contacts and calendar!), always storing the full e-mail(!), and only stores your most recent e-mails (NOT years back), so it does not double your e-mail storage and download times (i.e., iOS Mail app + Outlook mail app).  And its mail searching is fast and otherwise excellent!   A perfect fix -- sort of! -- until Apple fixes its Mail program!  

  • by siwillow,

    siwillow siwillow Oct 10, 2015 11:08 AM in response to chrismcardell
    Level 1 (0 points)
    Oct 10, 2015 11:08 AM in response to chrismcardell

    HELP!!!!!

  • by Serguei,

    Serguei Serguei Oct 17, 2015 1:18 AM in response to siwillow
    Level 1 (0 points)
    Oct 17, 2015 1:18 AM in response to siwillow

    This is really  bad. I kept some important e-mails on my phone so that important data is always with me. Now it seems like Apple decided to delete all these data from my phone - I can only see the header and then "This message has not been downloaded from the server".

     

    I know that they were downloaded. I had them and now they are missing.

  • by 24381353ksy,

    24381353ksy 24381353ksy Oct 17, 2015 1:44 AM in response to chrismcardell
    Level 1 (0 points)
    Oct 17, 2015 1:44 AM in response to chrismcardell

    i have this issue since upgrading to iOS 9.0.2 a week ago. Really is affecting my business. Cannot role back to 8. Any success finding a solution? I am considering complete reset of iPad even if I loose all 600 contacts because they cannot be backed up. Does anyone know if  is a good chance that will work?

  • by clealuira,

    clealuira clealuira Oct 25, 2015 12:05 AM in response to DonChrisVAB
    Level 1 (0 points)
    Oct 25, 2015 12:05 AM in response to DonChrisVAB

    I have the same issue with saved emails and it happens on all my email accounts - I have four configured. Some I can happily go back and read from several months ago and others I cant. Same with emails that arrived within the last few hours. I cant see any pattern to it.

  • by clealuira,

    clealuira clealuira Oct 25, 2015 12:11 AM in response to DonChrisVAB
    Level 1 (0 points)
    Oct 25, 2015 12:11 AM in response to DonChrisVAB

    I have the same issue with saved emails and it happens on all my email accounts - I have four configured. Some I can happily go back and read from several months ago and others I cant. Same with emails that arrived within the last few hours. I cant see any pattern to it.

  • by jana-cetecea,

    jana-cetecea jana-cetecea Oct 26, 2015 6:25 AM in response to Blair.Stouffer
    Level 1 (0 points)
    Oct 26, 2015 6:25 AM in response to Blair.Stouffer

    Anyone heard of a fix for this yet? This is a huge blunder on Apple's part. I am so glad I looked to make sure my game ticket email I had flagged was on my device this weekend. It was showing the "This message has not been downloaded from the server." message. That would have sucked to show up for the game and not have my tickets!! Unfortunately, I would have had them in the "Wallet", but it would only download one the tickets in my email and I needed all 4. Took me a bit to get them back on my phone from my home computer, I was panicking until I reached the gate that the message would replace my email again. I also refer back to my emails often for work, getting this message constantly is a huge problem. Not happy with Apple right now.

  • by Lauriej756,

    Lauriej756 Lauriej756 Oct 26, 2015 3:51 PM in response to jana-cetecea
    Level 1 (0 points)
    Oct 26, 2015 3:51 PM in response to jana-cetecea

    No resolution for me even after talking with Apple last week.  The tech said he discussed the problem with one of their engineers and that the issue is with Frontier (my internet service provider) and not an Apple problem.  I'm not buying this!  Now some emails that are unopened on my home computer will not load the body of the email on the phone, whereas previously it was only if they were in trash.  Some other weird stuff too and there doesn't seem to be a consistent pattern.  What you experienced with your E-ticket is a huge problem indeed.  Thinking I will make an appointment at the Apple Store to sit down with a tech next.

Previous Page 2 of 3 last Next