5 Replies Latest reply: Feb 28, 2013 4:31 PM by Neville Hillyer
minimalblu Level 1 Level 1 (0 points)

Since I moved Mail messages are slow to send, but normal speed if I use my provider's Internet website. I use Apple wifi. Any suggestions?


MacBook, Mac OS X (10.6.8)
  • Neville Hillyer Level 4 Level 4 (1,855 points)

    Are you using a SMTP server related to your earlier location?

     

    Check that your SMTP and IMAP (or POP) settings are as recommended by your email provider's support page.

  • minimalblu Level 1 Level 1 (0 points)

    Thanks. I called my provider and verified all my settings but still messages leave very slowly every now and then, especially at the beginning of the day when I turn on my computer (I don't leave it on all the time) or when I haven't sent a message in an hour or so. I use the same provider as in my last place and had no problem there. And I have deleted saved sent addresses. I use Apple wifi with a modem connected to a phone jack on the wall. I noticed that a telephone won't work with the jack but the modem seems to. Is there a chance that the jack is faulty and this is causing the slow smtp sends?

  • Neville Hillyer Level 4 Level 4 (1,855 points)

    Are your line speeds the same as your earlier location.

     

    Do you use dial-up, cable, DSL, ADSL or other?

     

    How large are the messages you send?

     

    Which Mac, OS and email application do you have?

     

    In Network settings:

     

    1 - Turn off IPv6

     

    2 - Change your DNS server to 8.8.8.8

  • minimalblu Level 1 Level 1 (0 points)

    My provider checked my line speeds and they are the same, but I haven't had them checked since moving the modem to a different and perhaps faulty phone jack. I don't have trouble using the Internet with browsers, just MacMail.

    I use DSL.

    Even one word "test" messages can take several seconds to leave MacMail.

    I use a MacBook 4,1 with OS 10.6.8 and Mail 4.6 (1085)

    No IPv6 is listed

    DNS server is 10.0.1.1

    Do you still suggest I change the DNS server to 8.8.8.8?

  • Neville Hillyer Level 4 Level 4 (1,855 points)

    10.0.1.1 is your router - you may be able to set your DNS server at the router but I understand that often DSL routers (unlike ADSL ones) do not allow you to do this. For the time being I advise setting it to 8.8.8.8 on your Mac. This is a fast Google public DNS server. Simply changing it will clear your DNS cache. You can always change it back or leave it blank to let your router's DHCP server apply it automatically at boot.

     

    Your router would normally use your ISP's DNS server which should, in theory, be your fastest option but in some cases it is faster to use a good public DNS server.