5 Replies Latest reply: Feb 27, 2013 8:35 PM by kellmax
kellmax Level 1 Level 1 (0 points)

I had on house shoes on the carpet and touched my keyboard. The Mac shocked me and then the screen went dark and the drive is running constantly.  I can't turn it off. The computer was not plugged in at the time. Help!  Is it fried?


iMac, Mac OS X (10.6.6)
  • 1. Re: Static Shock to Macbook Pro?
    John Galt Level 8 Level 8 (36,415 points)

    Troubleshooting: My computer won't turn on

     

    After the obvious causes you are directed to perform an SMC reset. Read all the steps.


    Before Resetting the SMC

     

    Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.

     

    1. Press Command + Option + Escape to force quit any application that is not responding.
    2. Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
    3. Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
    4. Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.

     

    Resetting the SMC on Mac portables with a battery you can remove


    1. Shut down the computer.
    2. Disconnect the MagSafe power adapter from the computer, if it's connected.
    3. Remove the battery (to remove the battery - click here: MacBook or MacBook Pro).
    4. Press and hold the power button for 5 seconds.
    5. Release the power button.
    6. Reconnect the battery and MagSafe power adapter.
    7. Press the power button to turn on the computer.

     

    Still having problems? Replace steps 6 and 7 with the following:


    1. Reconnect MagSafe power adapter.
    2. Press the power button to turn on the computer,
    3. Then reconnect the battery.

     

    Resetting the SMC on portables with a battery you should not remove on your own

     

    1. Shut down the computer.
    2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
    3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    4. Release all the keys and the power button at the same time.
    5. Press the power button to turn on the computer.

     

    ... the drive is running constantly.

     

    How do you know this?

  • 2. Re: Static Shock to Macbook Pro?
    kellmax Level 1 Level 1 (0 points)

    Actually, I don't know if the drive is running, but I hear something running, the fan or the drive?  I can't get the screen to come on at all to find out what is going on.

  • 3. Re: Static Shock to Macbook Pro?
    kellmax Level 1 Level 1 (0 points)

    OK I went through the steps to do the SMC reset and as soon as I put the battery back in, the fan starts up.  Still no response from the screen or power button.

  • 4. Re: Static Shock to Macbook Pro?
    John Galt Level 8 Level 8 (36,415 points)

    You have done all you can.

     

    Genius Bar Reservations: http://www.apple.com/retail/geniusbar/

  • 5. Re: Static Shock to Macbook Pro?
    kellmax Level 1 Level 1 (0 points)

    One more thing, I also completed the additional steps that have you plug in the power adapter and then turn on computer and then replace battery. Computer does not turn on.