I purchased Top Chef Season 10. In the first two episodes only the first twelve minutes can be watched. The rest is either blank or scrambled. Is there a way to redownload these? I tried the 'report a problem' and just don't get it.
Thanks
Other OS, Windows 8
Try this: delete the episodes from the iTunes library, allowing iTunes to move the files to the Trash. Then download the episodes again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the videos persist, go here:
and follow the instructions to report the issue to the iTunes Store.
Regards.
Redownload a purchase that cannot be watched?
