I want to download an app from the app store and it's frozen on the confirmation required page. My phone is brand new, I bought it 4hours ago...what to do?!

Question

I want to download an app from the app store and it's frozen on the confirmation required page. My phone is brand new, I bought it 4hours ago...what to do?!

I want to download whatsapp and I pressed on it in the appstore and now it's frozen on the confirmation page, I can't press cancel nor can I press confirm. My phone is brand new!What to do please?!

iPhone 4

Posted on Feb 28, 2013 2:52 PM

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Answer 1

iinami

Level 4

1,855 points

Feb 28, 2013 3:17 PM in response to OrlaAnneMarie

hold the sleep/wake button and the home button until the phone restarts. after that make sure your itunes account is setup and confirmed.

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