9 Replies Latest reply: May 7, 2013 11:44 AM by Ralph Johns (UK)
Vic O Level 1 Level 1 (0 points)

i can login into my apple id just fine on my phone but when i try to on my macbookpro i cant. same goes with my ichat. please help


MacBook Pro
  • Ralph Johns (UK) Level 9 Level 9 (70,015 points)

    Hi,

     

    You say FaceTime and iChat which suggests Lion (OS X 10.7.x)  as you operating system.

     

    That means that your Apple ID can be used in FaceTime on both the iOS device and the FaceTime app on the Mac.

     

    In iChat the Apple ID will only be a Valid AIM Name but the password does need to be 16 characters or Less to work with the AIM servers.

     

    I would start by adding a Public DNS Server IP address to the System Preference > Network > Advanced Button > DNS tab

    Google run 8.8.8.8 and 8.8.4.4  which seem to be able to 'find" the two Apple Server involved if your ISPs DNs servers can't.

     

    I would then check System Preferences > Security > Firewall and make sure it is allowing iChat and FaceTime.

     

    3Sigcopy2.png
    9:16 PM      Friday; March 1, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Vic O Level 1 Level 1 (0 points)

    I tried what you suggested. Im running OS X 10.8.2. WHen trying to login to face time a message in red says "the server encountered an error processing registration. PLease try again later."

  • Ralph Johns (UK) Level 9 Level 9 (70,015 points)

    Hi,

     

    So in fact You are running Mountain Lion and Messages at version 7.0.1

     

    In that case open th Apple Menu top left then About this Mac

    In the About this Mac pane click the line that tell you the Current OS X version twice.

    This will change to the Build Number then the Serial Number

     

    Is the Serial Number present ?

     

    IF not visit a Store or an Apple Authorised Service Provider and get it replaced.

     

     

    3Sigcopy2.png
    10:01 PM      Friday; March 1, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Vic O Level 1 Level 1 (0 points)

    Hi, thanks for your respons and help

    Yes the serial number is present when i double click

  • Ralph Johns (UK) Level 9 Level 9 (70,015 points)

    HI,

     

    I take it this Apple ID has had the email Verified in the Apple ID page if it is external to Apple ?

     

    At one stage you create an Apple ID with something that looked like an email.

    More recently with some services Apple have asked people to verify their emails (particularly useful for password recovery).

     

    3Sigcopy2.png
    10:43 PM      Friday; March 1, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Vic O Level 1 Level 1 (0 points)

    Yes everything has been verified. its odd because my apple id works eveywhere but in messages and facetime

  • Ralph Johns (UK) Level 9 Level 9 (70,015 points)

    Hi,

     

    Are you getting any sort of message, alert or notification as to why it is not connecting ?

     

     

    3Sigcopy2.png
    7:05 PM      Monday; March 4, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • tmsauser Level 1 Level 1 (0 points)

    I am having the same problem on my iPad.  I actually used Facetime twice on my iPad and then it stopped working.  I get the same can not connect message and I have verified that I am connected to the network.  There is no further message that says why.

  • Ralph Johns (UK) Level 9 Level 9 (70,015 points)

    Hi,

     

    FaceTime actually uses more internet ports than iMessages does.

     

    When it did work were you at the same place that does not work ?

    Have you made any changes to your routing arrangements or devices ?

     

     

     

    3Sigcopy2.png
    7:44 PM      Tuesday; May 7, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously