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TS3367: iOS: Troubleshooting FaceTime

Learn about iOS: Troubleshooting FaceTime

TS3367 I only have 3 contacts, on 2 of them I have the movie camera next to their names, but on the 3rd I only have a * and I'm unable to facetime. How to a get the * changed to a camera ?

97 Views 1 Reply Latest reply: Feb 28, 2013 7:38 PM by gail from maine RSS
Patsica Calculating status...
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Feb 28, 2013 7:29 PM

Have a contact that has a star * next to it instead of the camera so unable to connect. How do I I get it to be the movie camera so I can FaceTime

iPad 2, Mac OS X (10.6.8)
  • gail from maine Level 6 Level 6 (9,970 points)

    Hi Patsica,


    Here are some troubleshooting tips for a Contact that is not showing the FaceTime icon:


    If  you can't place a FaceTime call to a particular contact, try the following:

    • Verify that you have the correct phone number or email address.
    • Use the correct method of contacting the person. If you are calling:
      • An iPhone 4 user: Use the phone number
      • An iPad, iPod touch, or FaceTime for Mac user: Use the email address
    • Check that each person has an active Wi-Fi connection.


    • When calling someone using their email address, they must verify that email address for use with FaceTime and be signed in to their Apple ID account. They can verify they are signed in using:
      • iOS: Settings > FaceTime
      • FaceTime for Mac: FaceTime > Preferences
      • Note: If verification is pending, follow the instructions in the email that was sent to that email address to complete verification.

    For additional details on troubleshooting FaceTime on iOS devices, see this article.


    Since 2 of your contacts are working with FaceTime, then the issue with the third one is probably one of the things listed above.


    Hope this helps!






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