Previous 1 2 Next 16 Replies Latest reply: Mar 1, 2013 10:14 AM by jeturpin
jeturpin Level 1 Level 1

The past few days I find my IOS devices don't show up in "My Computer" and they don't show up in iTunes.  All other USB devices work well.  I am using Windows Vista.  I have tried several troubleshooting things, including unintalling and reinstalling iTunes, stopping and starting the Apple monitors, etc.  Nothing is working.  Ideas?


iPad 2, iOS 5.0.1
  • jeturpin Level 1 Level 1

    Thank you for responding.  As I originally posted I have done all of that and nothing helps.  I have tried three IOS devices with three cables.  None works.  Other USB devices function normally.  The IOS devices show they are getting a charge but they don't show in "my computer" or on iTunes

  • lllaass Level 10 Level 10

    iTunes for Windows: Device Sync Tests

    See if that provides any useful information.

  • jeturpin Level 1 Level 1

    It's really great that you're taking the time to help me.  I did several of the tests you recommend over the last two or three days.  It always shows that the iPod/iPhone/iPad isn't present.  Here's more.  I got a Norton tech to help me yesterday and it isn't the anti-virus, as we uninstalled everything and it still didn't work.  I went deeper into the system through the control panel, and found the device detected on the appropriate USB port, but it won't show up in "My Computer".  Two of the three devices show up on another PC, (I didn't test the third) so I'm leaning to something in iTunes because every other USB device I plug into the Vista ports shows up quickly and works perfectly (thumb drives, wireless mouse, camera, etc).  I already unistalled all Apple software and downloaded new, but the problem still exists.  I have restarted, unplugged, you name it and the devices aren't showing up.  I can't wirelessly sync either because one has to set that up through iTunes prior to doing it.

  • deggie Level 9 Level 9

    Try any one of the iOS devices on another computer.

  • jeturpin Level 1 Level 1

    Deggie, thanks.  If you'll read above I have done this and they all work perfectly on other PC's

  • deggie Level 9 Level 9

    Sorry, missed that. If the other computer was using the same version of iTunes then you have eliminated the iDevices and iTunes as the source of the problem which leaves the issue as your computer. Have you added a new device?

  • jeturpin Level 1 Level 1

    I don't believe it's the PC that is the issue as all other USB devices work perfectly.  The only things that don't, through a USB connection, are my IOS devices.

  • deggie Level 9 Level 9

    A very illogical conclusion. If your iOS devices all work on a different computer using the same iTunes that rules them out as the issue.

     

    iDevices typically require more power from USB ports than other USB connected devices. It sounds to me like your computer is delivering lower power to your USB ports which is why I asked if you have added a device to your computer.

  • jeturpin Level 1 Level 1

    That is a most excellent question and may actually be the first thing I've read or heard over the last few days that drives me in the right direction.  I added a Wi-Fi printer, but it has no USB attachments.  We added a wireless mouse, but that was added a month ago and there have been no issues until the last couple of days.  I don't think any other devices are installed.  I'm guessing a good test is to uninstall the printer and try again. 

  • deggie Level 9 Level 9

    Is the mouse BT wireless or use a dongle?

  • jeturpin Level 1 Level 1

    Dongle, which I have plugged into one of the for ports in front, next to the higher-speed port where I plug in the IOS devices. But it's been there since the first of January with no issues until now.

  • deggie Level 9 Level 9

    If you have a desktop computer the higher power ports are normally on the rear of the computer, the front one's are slaves. If you have done a driver update for the mouse lately (Logitech?) this could be the source of your problem. Try the rear ports and see if there is an updated driver for your printer.

  • jeturpin Level 1 Level 1

    The printer is on the Wi-Fi network (not cabled or BT) and works as an Air Printer.  I tried plugging the IOS devices into the rear USB ports (i understand what you posted) with no luck.  Guess I can plug the mouse into the rear and see what happens.  Good idea on the new driver for the mouse.  Not Logitech, unfortunately

Previous 1 2 Next