1 Reply Latest reply: May 31, 2013 12:01 PM by Winston Churchill
JZ-nl Level 1 (0 points)

Since today - never had a problem with it - I have a problem in downloading apps & music from different machines using same apple-id. After having selected the download or purchase button (whilst being signed in) the download is instandly cancelled and an error message occurs refering to a code 5002.


It seems not to related to my hardware being used as from any client the same message occurs

It seems therefor to relate to my itunes account, but how should I resolve this

MacBook Air, iOS 6.1.2
  • Winston Churchill Level 10 (95,787 points)

    Welcome to the Apple Community.


    This alert is often the result of an issue with verifying your billing.

    1. Quit iTunes.
    2. Open iTunes.
    3. Test the issue.
    4. If it persists, sign in to store.apple.com using your iTunes account.
    5. Change your country if necessary
    6. Click on Change account information
    7. Modify or remove your credit card information.
    8. Click Continue.
    9. Test the issue.