You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Store Error message 5002

Since today - never had a problem with it - I have a problem in downloading apps & music from different machines using same apple-id. After having selected the download or purchase button (whilst being signed in) the download is instandly cancelled and an error message occurs refering to a code 5002.


It seems not to related to my hardware being used as from any client the same message occurs

It seems therefor to relate to my itunes account, but how should I resolve this

MacBook Air, iOS 6.1.2

Posted on Mar 1, 2013 5:28 AM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2013 12:01 PM

Welcome to the Apple Community.


This alert is often the result of an issue with verifying your billing.

  1. Quit iTunes.
  2. Open iTunes.
  3. Test the issue.
  4. If it persists, sign in to store.apple.com using your iTunes account.
  5. Change your country if necessary
  6. Click on Change account information
  7. Modify or remove your credit card information.
  8. Click Continue.
  9. Test the issue.
1 reply
Question marked as Top-ranking reply

May 31, 2013 12:01 PM in response to JZ-nl

Welcome to the Apple Community.


This alert is often the result of an issue with verifying your billing.

  1. Quit iTunes.
  2. Open iTunes.
  3. Test the issue.
  4. If it persists, sign in to store.apple.com using your iTunes account.
  5. Change your country if necessary
  6. Click on Change account information
  7. Modify or remove your credit card information.
  8. Click Continue.
  9. Test the issue.

iTunes Store Error message 5002

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.