Previous 1 2 Next 21 Replies Latest reply: Jul 24, 2014 2:07 PM by Nis4Float
Terba Level 1 Level 1 (0 points)

My Mac Pro 1st gen suddenly refuse to start in regular mode. I can start it in safe mode.

I have tried everything from all of the tips I have found including putting in only a blank harddisk trying to install Snow Leopard from DVD.

I have diognosed it with the last version of Tech Tool Pro without finding any problem.

When it starts up it seems to come clear to the log-in pane but it always stops with a grey display and the multicoloured ball spinning.

 

Any suggestion anyone?


Mac Pro, Mac OS X (10.7.5)
  • Terba Level 1 Level 1 (0 points)

    I have done everything in this list:

    http://support.apple.com/kb/TS2570

  • Linc Davis Level 10 Level 10 (154,845 points)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click the line of text below to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
     
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). Post the lines of output (if any) that appear below what you just entered. You can do that by copying and pasting as well. Omit the final line ending in “$”. No typing is involved in this step.
        
    Step 2

     

    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
     
    This time you'll be prompted for your login password, which you do have to type. It won't be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
     
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
     
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • Grant Bennet-Alder Level 9 Level 9 (52,140 points)

    What graphics card is installed?

  • Linc Davis Level 10 Level 10 (154,845 points)

    My last message was posted in error. Please do the following instead.

     

    These steps are to be taken while booted in safe mode.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    The commands may line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click the line of text below to select it. Copy the selected text to the Clipboard (command-C). Then click anywhere in the Terminal window and paste (command-V).

     

    find /Sy*/L*/Ex* -type f -name Info.plist -exec sh -c '/usr/libexec/PlistBuddy -c "Print :CFBundleIdentifier" "$1" 2> /dev/null | egrep -qv "apple|Accusys|ArcMSR|ATTO|CalDigit|HighPoint|hp-fax|JMicron|print|SoftRAID|stex" && echo ${1%*.kext/*}.kext' {} {} \;

     

    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.

     

    Step 2

     

    Repeat with this line:

     

    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null

     

    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 3

     

    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

     

    Remember, these steps are all copy-and-paste — no typing. Also remember to post the output.

     

    You can then quit Terminal.

  • Terba Level 1 Level 1 (0 points)

    Then I have done these 3 steps.

    Here is the outputs:

     

    Step1

     

    /System/Library/Extensions/Family Protector Safe Boot.kext

    /System/Library/Extensions/FirefaceAudioDriver.kext

    /System/Library/Extensions/FirefaceAudioDriver.kext

    /System/Library/Extensions/PACESupportFamily.kext

    /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns/PACESupportLe opard.kext

    /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns/PACESupportPa nther.kext

    /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns/PACESupportSn owLeopard.kext

    /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns/PACESupportTi ger.kext

    /System/Library/Extensions/UsbEthernetGadget.kext

     

    Step2

     

    /Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AECore.framework

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    Compressor.framework

    DSPPublishing.framework

    DivX Toolkit.framework

    EDWOCommon.framework

    EDWOInternet.framework

    FxPlug.framework

    HPDeviceModel.framework

    HPPml.framework

    HPServicesInterface.framework

    HPSmartPrint.framework

    HPSmartX.framework

    IntegoiCalFramework.framework

    MediaServerAPI.framework

    NetUpdateShared.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    ProFX.framework

    ProMetadataSupport.framework

    Qmaster.framework

    SGCS110.framework

    StuffIt.framework

    TSLicense.framework

    XSKey.framework

    iTunesLibrary.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Intego:

    .isb5_info

    .isb6_info

    .virusbarrier_info

    IM_ObjectiveMetrics.framework

    IMailSenderTool

    IntegoStatusItem.bundle

    IntegoiCalServer

    MIME.plist

    RMCClient

    TaskManager

    im_helper_tool

    im_ks_tool

    integod

    netupdated.bundle

    personalantispamd.bundle

    personalbackupd.bundle

    virusbarrier.bundle

     

     

    /Library/Internet Plug-Ins:

    AdobePDFViewer.plugin

    AdobePDFViewerNPAPI.plugin

    CANONiMAGEGATEWAYDL.plugin

    CANONiMAGEGATEWAYLI.plugin

    DRM Plugin.bundle

    DirectorShockwave.plugin

    Disabled Plug-Ins

    DivXBrowserPlugin.plugin

    EPPEX Plugin.plugin

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    Flip4Mac WMV Plugin.webplugin

    Google Earth Web Plug-in.plugin

    JavaAppletPlugin.plugin

    Musicnotes.plugin

    OVSHelper.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    Scorch.plugin

    Silverlight.plugin

    Unity Web Player.plugin

    Unused

    flashplayer.xpt

    iLok Client Helper Plugin

    iLokClientHelper.plugin

    iPhotoPhotocast.plugin

    nsIQTScriptablePlugin.xpt

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.intego.VirusBarrier.alert.plist

    com.intego.VirusBarrierX6.alert.plist

    com.intego.VirusBarrierX6.statusitem.plist

    com.intego.commonservices.statusitem.plist

    com.intego.netupdate.agent.plist

    com.intego.personalbackup.agent.plist

    com.intego.task.manager.notifier.plist

    com.micromat.TechToolProAgent.plist

    com.oracle.java.Java-Updater.plist

    de.rme-audio.firefaceAgent.plist

     

     

    /Library/LaunchDaemons:

    PACESupport.plist

    com.adobe.fpsaud.plist

    com.apple.aelwriter.plist

    com.apple.qmaster.qmasterd.plist

    com.apple.remotepairtool.plist

    com.intego.PersonalBackup.daemon.plist

    com.intego.VirusBarrier.daemon.plist

    com.intego.VirusBarrier.logger.daemon.plist

    com.intego.VirusBarrier.scanner.daemon.plist

    com.intego.VirusBarrierX6.daemon.plist

    com.intego.VirusBarrierX6.scanner.daemon.plist

    com.intego.commonservices.daemon.plist

    com.intego.commonservices.icalserver.plist

    com.intego.commonservices.metrics.kschecker.plist

    com.intego.netupdate.daemon.plist

    com.intego.personalantispam.daemon.plist

    com.intego.task.manager.daemon.plist

    com.micromat.TechToolProDaemon.plist

    com.oracle.java.Helper-Tool.plist

    com.paceap.eden.licensed.plist

     

     

    /Library/PhonePlugins:

    Nokia_E51_1v1.phoneplugin

     

     

    /Library/PreferencePanes:

    Apple Qmaster.prefPane

    DivX.prefPane

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    JavaControlPanel.prefPane

    Microsoft Mouse.prefPane

    NetUpdate.prefPane

    TechTool Protection.prefPane

    XSKey.prefPane

     

     

    /Library/PrivateFrameworks:

    SymAppKitAdditions.framework

    SymBase.framework

    SymNetworking.framework

    SymScheduler.framework

    SymSystem.framework

     

     

    /Library/PrivilegedHelperTools:

    NetUpdateAgent.app

    com.intego.washingmachine

    licenseDaemon.app

     

     

    /Library/QuickLook:

    Finale.qlgenerator

    GBQLGenerator.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    .DS_Store

    AppleHDVCodec.component

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    AppleProResCodec.component

    DVCPROHDCodec.component

    DVCPROHDMuxer.component

    DVCPROHDVideoDigitizer.component

    DVCPROHDVideoOutput.component

    DVCPROHDVideoOutputClock.component

    DVCPROHDVideoOutputCodec.component

    DesktopVideoOut.component

    DivX Decoder.component

    DivX Encoder.component

    FCP Uncompressed 422.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

    IMXCodec.component

    LiveType.component

    macam.component

     

     

    /Library/ScriptingAdditions:

     

     

    /Library/Services:

    VirusBarrier X5 Service.service

     

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    Microsoft Entourage.mdimporter

    Microsoft Office.mdimporter

    iMovie.mdimporter

    iWeb.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

    HP IO

    HP Trap Monitor

    M-Audio Firmware Loader

    NUMCompatibilityCheck

    NortonMissedTasks

    PACESupport

    Personal Antispam

    SymDCInit

    TrackDelete

    VolumeAssist

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

     

     

    Library/Fonts:

    Abadi MT Condensed Extra Bold

    Abadi MT Condensed Light

    Andale Mono

    Arial

    Arial Black

    Arial Narrow

    Arial Rounded Bold

    Baskerville Old Face

    Batang.ttf

    Bauhaus 93

    Bell MT

    Bernard MT Condensed

    Book Antiqua

    Bookman Old Style

    Braggadocio

    Britannic Bold

    Brush Script

    Calisto MT

    Century

    Century Gothic

    Century Schoolbook

    Colonna

    Comic Sans MS

    Cooper Black

    Copperplate Gothic Bold

    Copperplate Gothic Light

    Curlz MT

    Desdemona

    Edwardian Script ITC

    Engravers MT

    Eurostile

    Footlight Light

    Garamond

    Georgia

    Gill Sans Ultra Bold

    Gloucester MT Extra Condensed

    Goudy Old Style

    Gulim.ttf

    Haettenschweiler

    Harrington

    Impact

    Imprint MT Shadow

    Kino

    Lucida Blackletter

    Lucida Bright

    Lucida Calligraphy

    Lucida Fax

    Lucida Handwriting

    Lucida Sans

    Lucida Sans Typewriter

    MS Gothic.ttf

    MS Mincho.ttf

    MS PGothic.ttf

    MS PMincho.ttf

    MT Extra

    Matura Script Capitals

    Mistral

    Modern No. 20

    Monotype Corsiva

    Monotype Sorts

    News Gothic MT

    Onyx

    PMingLiU.ttf

    Perpetua Titling MT

    Playbill

    QuickBooks Fonts

    Rockwell

    Rockwell Extra Bold

    SimSun.ttf

    Stencil

    Tahoma

    Times New Roman

    Trebuchet MS

    Verdana

    Wide Latin

    Wingdings

    Wingdings 2

    Wingdings 3

    encodings.dir

    fonts.dir

    fonts.list

    fonts.scale

     

     

    Library/Installer Logs:

     

     

    Library/Internet Plug-Ins:

    Macromedia

    Move-Media-Player.plugin

    myVRnpOSX.plugin

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

    com.apple.AddressBook.ScheduledSync.ABExchangeSource.9E211820-4292-4A4A-9539-47D 49015588C.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.F292FA60-66DF-4D74-8AEC-534 84D173A11.plist

    com.apple.SafariBookmarksSyncer.plist

    com.google.keystone.agent.plist

    com.spotify.webhelper.plist

    jp.co.canon.Inkjet_Extended_Survey_Agent.plist

     

     

    Library/PreferencePanes:

    Growl.prefPane

     

    Step 3

     

    iTunesHelper, GrowlHelperApp, iTunesHelper, N067U_ButtonManager, N124U_ButtonManager, Antispam Engine, HOMERunner, TomTomHOMERunner, MyTomTomSA, Dropbox, Canon IJ Network Scanner Selector EX

  • Terba Level 1 Level 1 (0 points)

    The graphic card is NVIDIA GeForce 7300 GT 256 MB

  • The hatter Level 9 Level 9 (60,490 points)

    replace it, the 7300GT esp if you intend to run Lion

  • Linc Davis Level 10 Level 10 (154,845 points)

    Your system is so heavily modified that, instead of trying to remove the modifications piecemeal, you should erase your boot volume, reinstall OS X, and then go through the initial setup process, importing only your user data and settings from backup — not applications or other files.

    Back up all data to at least two different storage devices, if you haven't already done so. The backups can be made with Time Machine or with a mirroring tool such as Carbon Copy Cloner. Preferably both. You must be certain that you can restore everything to the state it's in now.

    Boot into Recovery (command-R at startup), launch Disk Utility, and erase the startup volume with the default options.This operation will destroy all data on the volume, so you had be better be sure of your backups. Quit Disk Utility and install OS X. When you reboot, you'll be prompted to go through the initial setup process. That’s when you import the data from one of your backups. For details, see here:

    Setting up a new Mac from an old one

    Import only "Users" and "Settings" – not "Applications" or "Other files." Don't import the Guest account, if it was enabled on the old system. After that, run Software Update. If you still have the problem, take the machine to an Apple Store or other authorized service provider for hardware testing.

    If the problem is resolved after the clean installation, reinstall your third-party software selectively. I can only give general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.

    Before installing any software, ask yourself the question, "Am I sure I know how to uninstall it without having to start this process all over again?" If the answer is "no," stop.

    Never install any third-party software unless you know how to uninstall it.

  • Terba Level 1 Level 1 (0 points)

    I have tried that in different ways but it always ends in the middle of the process with a grey display and this multicoloured ball spinning.

  • Linc Davis Level 10 Level 10 (154,845 points)

    You've tried what in different ways?

  • Grant Bennet-Alder Level 9 Level 9 (52,140 points)

    Of course it will not start up. You have way, way, way too much third-party junk installed.

     

    Safe Mode loads only a minimal set of Apple extensions, and no third-party extensions. When it starts up in Safe Mode, but not regular, that is a strong indication you have loaded too much junk, or loaded something poisonous.

     

    You need to get a different drive (or erase your current one after making multiple backups) and install a completely stock system with no add-ons, then test again.

     

    You can also make an appointment at the genuis Bar for a free evaluation of the problem. They often have drives on hand and can help you install a new System. But their solution for debugging is the same -- work UP from a plain-vanilla System with no add-ons, not down from a complicated maze of third-party additions.

  • Terba Level 1 Level 1 (0 points)

    Sorry!

    I have erased all data on one of the internal harddisks and tried to install OSX Snow Leopard (10.6) from a DVD several times in different ways. When I boot it in safe mode and tried your first tips I used the hardisk that I usualy use as startdisk.

     

    I have tried to install Snow Leopard from a MacBook (with the Mac Pro in Target Mode) and I have removed most of the RAM, but always left 2GB RAM inside.

     

    I have of cource unplugged all external hardware.

  • Terba Level 1 Level 1 (0 points)

    I erased all data completely on one of my internal drives and tried to make clean system-installations befor I wrote my first post (see my reply after the main-post).

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