Poor Customer Service

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Level 1

0 points

Poor Customer Service

I called Customer Service to inquire on the slow download speed of my Mac Book Pro (Mountain Lion). I mentioned that I had my Internet connection checked by my supplier (with their laptop) and everything was working fine with their laptop. The rep was very rude and unfriendly. He was convinced that this was not a problem with my computer. When I asked his name to report back to Apple, he said "Did you notice I didn't ask your name, sir?" What kind of response was that!!!! I hope that this was only a rotten apple (pun intended) and that this is not the new Apple service we have to get used to. By the way, Apple makes it impossible to reach a live person who can take in our complaints. This Support Community is only a way for the customer to blow off some steam, and nothing more.

MacBook Pro

Posted on Mar 1, 2013 7:35 AM

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Answer 1

Mar 1, 2013 7:47 AM in response to Marcopt

Why did you not ask to speak to a supervisor while you were still on the phone? That would surely have been more productive than posting here, since this is a user-to-user forum.

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Answer 2

varjak paw

Level 10

170,206 points

Mar 1, 2013 8:36 AM in response to Marcopt

Marcopt wrote:

This Support Community is only a way for the customer to blow off some steam, and nothing more.

How to you know if, as it would seem, you've never posted a question asking for assistance? Perhaps if you do, one or your fellow users, the only people who will respond to any post you make here, may be able to help you with your problem.

These forums are most definitely not the place to "blow off steam", by the way. They're for requesting help from other users.

Regards.

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Answer 3

Marcopt Author

Level 1

0 points

Mar 1, 2013 10:29 AM in response to Kilgore-Trout

You're absolutely right. He caught me off guard with his remark. I forgot to think for a moment. Lesson learned.

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Answer 4

Mar 3, 2013 8:13 AM in response to Marcopt

Call back and ask the person who answers to look for your previous case. Apple keeps records of all calls made in to them. Tell them you want to leave feedback about the previous call.

They do pay attention to these sort of things. Understand though that you probably will not get any further response.

Best of luck.

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Answer 5

Mar 3, 2013 8:29 AM in response to Marcopt

Also what number did you call? Are you sure you actually talking to Apple?

There have been a number of reported cases here of people getting numbers they thought were for Apple support that turned out not to be Apple.

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Answer 6

Marcopt Author

Level 1

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Mar 3, 2013 8:57 AM in response to laundry bleach

I will do this. Thanks for the idea.

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Answer 7

Marcopt Author

Level 1

0 points

Mar 3, 2013 8:59 AM in response to Frank Caggiano

Pretty sure it was Apple Help Desk. I completed the request for the phone call on their website and received a confirmation for the upcoming call from Apple Centre.

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