3 Replies Latest reply: Mar 1, 2013 1:22 PM by Dax7
wjhjr Level 1 (0 points)

Trying to reconfigure a brand new airport express.  Airport utility canot find a configured base station even after resetting the ap express.  Should the reset button move or click?  I think I heard a click the first time I reset it, but not anymore.  After pushing the reset button and resetting the modem, it will not configure.  What do I need to do?

iMac, Mac OS X (10.7.5)
  • Bob Timmons Level 10 (98,184 points)

    There should be a definite, positive audible click if you push the reset button in and release it.


    If that is not the case, the reset button is likely broken, and the AirPort Express will need to be replaced.

  • edex67 Level 4 (3,250 points)

    If it is new Apple will replace it, free, or the retailer you bought it from should.

  • Dax7 Level 1 (0 points)

    Yes, there is a positive click.  Use a pen to push the reset button in firmly.  For full (factory) reset, power off the unit (unplug), push reset button, feel click and hold the button depressed and power on (plug in power), keep holding reset button in and watch the indicator light until you get rapidly flashing amber (5-7 sec), then release the reset button.  Takes a minute for the unit to reset, whereupon you can easily reconfigure through AirPort Utility.  For more see http://support.apple.com/kb/HT3728.