In trying to reconfigure a new airport express, I pushed the reset button and retry but get the message that airport utility cannot find a configured express. Should one feel the reset button move or click. Mine does not.

Question

Level 1

0 points

In trying to reconfigure a new airport express, I pushed the reset button and retry but get the message that airport utility cannot find a configured express. Should one feel the reset button move or click. Mine does not.

Trying to reconfigure a brand new airport express. Airport utility canot find a configured base station even after resetting the ap express. Should the reset button move or click? I think I heard a click the first time I reset it, but not anymore. After pushing the reset button and resetting the modem, it will not configure. What do I need to do?

iMac, Mac OS X (10.7.5)

Posted on Mar 1, 2013 11:11 AM

Reply

Answer 1

Best reply

Bob Timmons

Community+ 2024

Level 10

159,272 points

Mar 1, 2013 11:20 AM in response to wjhjr

There should be a definite, positive audible click if you push the reset button in and release it.

If that is not the case, the reset button is likely broken, and the AirPort Express will need to be replaced.

Reply

Answer 2

edex67

Level 4

3,255 points

Mar 1, 2013 11:42 AM in response to wjhjr

If it is new Apple will replace it, free, or the retailer you bought it from should.

Reply

Answer 3

Dax7

Level 1

0 points

Mar 1, 2013 1:22 PM in response to edex67

Yes, there is a positive click. Use a pen to push the reset button in firmly. For full (factory) reset, power off the unit (unplug), push reset button, feel click and hold the button depressed and power on (plug in power), keep holding reset button in and watch the indicator light until you get rapidly flashing amber (5-7 sec), then release the reset button. Takes a minute for the unit to reset, whereupon you can easily reconfigure through AirPort Utility. For more see http://support.apple.com/kb/HT3728.

Reply