5 Replies Latest reply: Mar 3, 2013 6:44 AM by WZZZ
debdon Level 1 Level 1 (0 points)

Just installed snow leopard and now my Mac rarely shuts itself down. I click shut down and get  blue screen with the small busy lines. I've left it overnight with no success. I also seem to crash more often and have more applications shut themselves down. I've got all the latest updates from when I intaleed. The iPhone seems to always crash Iphoto the most. Help please!

Mac OS X (10.6.8)
  • WZZZ Level 6 Level 6 (12,775 points)

    Are you using any A-V, anti-virus? Can you restart into Safe Boot, Shift at the chime; give it much longer than a usual boot. Can you shutdown properly from  a Safe Boot?

  • debdon Level 1 Level 1 (0 points)

    Thanks for the tip WZZZ. I've no AV at all. Just restarted into safe mode and it shuts down ok. Will see if that helpsresolve....fingers crossed...

  • WZZZ Level 6 Level 6 (12,775 points)

    If it shuts down from a safe boot, that will generally mean some third party item is preventing a proper shutdown. Safe Boot disables those so that points the finger at one of them.


    It you installed Snow over Leopard or Tiger or migrated everything over from a previous OS, there might be something incompatible. Or you may have installed some third party program since doing the Snow install.


    This may help to find the culprit: fellow contributor etresoft has written a small program that may help identify what's interfering. Unzip it and run the app, then post the results here. You would run this booted normally.




    Also, run this command in Terminal in Utilities and post the output. Just copy/paste it in and hit return.


    kextstat | grep -v apple


    It is possible, although unlikely, that the Safe Boot itself fixed the issue.


    Message was edited by: WZZZ

  • debdon Level 1 Level 1 (0 points)

    Here are the results of the etresoft check.


    Hardware Information:

              iMac - model: iMac7,1

              1 2 GHz Intel Core 2 Duo CPU: 2 cores

              2 GB RAM


    Video Information:

              ATI,RadeonHD2400 - VRAM: 128 MB


    System Software:

              Mac OS X 10.6.8 (10K549) - Uptime: up 0:0:25:5


    Disk Information:

              WDC WD2500AAJS-40RYA0 disk0 : (232.89 GB)

                        (null) (disk0s1) <not mounted>: 200 MB

                        +ù+ (disk0s2) /: 232.57 GB (65.83 GB free)



    USB Information:

              Apple Inc. Built-in iSight

              Apple Computer, Inc. IR Receiver

              Apple Inc. Bluetooth USB Host Controller


    FireWire Information:


    Kernel Extensions:


    Problem System Launch Daemons:

                 [not loaded] org.samba.winbindd.plist


    Problem System Launch Agents:

                     [failed] com.apple.Kerberos.renew.plist

                     [failed] com.apple.mrt.uiagent.plist


    Launch Daemons:

                     [loaded] com.trusteer.rooks.rooksd.plist


    Launch Agents:

                     [loaded] com.trusteer.rapport.rapportd.plist


    User Launch Agents:


    User Login Items:



    3rd Party Preference Panes:

              Flash Player




    Internet Plug-ins:


              Flash Player.plugin






              QuickTime Plugin.plugin



    User Internet Plug-ins:


    Bad Fonts:



    Top Processes by CPU:



    Top Processes by Memory:

  • WZZZ Level 6 Level 6 (12,775 points)

    See about competely uninstalling the Trusteer or seeing if there's a newer version available, then test. Get the uninstall instructions or an update from the developer. I've seen it cause problems.