you do not have permission to access the requested resource

Question

Level 1

5 points

you do not have permission to access the requested resource

Good day. I have been trying for over a week now to update my IPhone 5 to the latest iOS 6.1.2. I have a windows 8 operating system with Itunes that I am using to try and update the software. Everytime I plug the phone in and connect to itunes, I get a pop-up saying that I have an update for the phone iOS 6.1.2, but when I click download and install, It says that I do not have permission to access the requested resource. Please help!!! Thank you.

iPhone 5, iOS 6.1.2, Update of OS

Posted on Mar 2, 2013 11:55 AM

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Answer 1

Defiled

Level 2

396 points

Mar 2, 2013 12:04 PM in response to BKitty1

Could you take a screen shot and upload it and show the displayed error message please?

To take a screen shot you would click the "Print Screen" or PRNT SCRN button above your arrow keys

a website you can upload it to would be http://imageshack.com

and then page the link of the JPG file in your next post

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Answer 2

BKitty1 Author

Level 1

5 points

Mar 2, 2013 12:38 PM in response to Defiled

Hey Defiled. The link for the images you can find at http://imageshack.us/photo/my-images/28/updateerror.jpg/ . Thanks again.

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Answer 3

Defiled

Level 2

396 points

Mar 2, 2013 12:42 PM in response to BKitty1

Have you ever used jailbreak software? - be honest 😉

Do you have any security software installed - If so Disable it - Each and every part of it..

If your unsure how to disable security software follow

http://support.apple.com/kb/HT2292 - this will show you how to disable all 3rd party software -I usually keep my computer running like this since it runs much faster

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Answer 4

BKitty1 Author

Level 1

5 points

Mar 2, 2013 1:08 PM in response to Defiled

No I actually haven't. The software on my pc is all legit. I have a free version of avast internet security running on my machine, which I have deactivated, restarted and the software is now busy downloading - Thanks a million!! Thought I was going nuts!! Have a sweet machine with no speed problems, that's SSD for you.

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