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I can see my devices and tell if they are on line or not however it cannot find their location

I can seemy devices with find my phone and see if they are on line or not however it cannot locate them on the map.

iPod touch, iOS 6.1.2

Posted on Mar 2, 2013 2:02 PM

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5 replies

Mar 2, 2013 2:16 PM in response to Lakerobert

You should review the help available when logged into iCloud dot com and Find My iPhone is selected. First thing to do is check the device to see if a green dot appears next to its name. If the device is sleeping, you may only see a grey dot and it will not appear on a map until it reawakens.


There is a very useful recessed Help button in the upper right corner of the Find My iPhone screen. Its contents look like the following:


User uploaded file

There is sufficient assistance from this Help menu that you should be able to resolve your issue.

I can see my devices and tell if they are on line or not however it cannot find their location

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