HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
DocRBrown
Level 1 (0 points)

Q: Touch screen is not responding

Anybody can help with that problem, please??

iPod touch

Posted on Mar 2, 2013 3:26 PM

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DocRBrown

Q: Touch screen is not responding

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  • Helpful answers

  • by lllaass,

    lllaass lllaass Mar 2, 2013 3:35 PM in response to DocRBrown
    Level 10 (189,537 points)
    Desktops
    Mar 2, 2013 3:35 PM in response to DocRBrown

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar