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Purchased items missing from iTunes

I can not see any items in my 'purchased' folder in my itunes account. And now all the purchased items list in my itunes library have an ! next to them. This is happening on all the authorized computers in my home.Please tell me where these files went.


Thank you

iPad 2 Wi-Fi

Posted on Mar 2, 2013 10:39 PM

Reply
12 replies

Mar 2, 2013 10:58 PM in response to Tricli

OK,


Well, on your Mac, only the items that you purchased on the actual Mac will show in the Purchased Folder. To see the rest, you need to click on the iTunes Store, then click on the Music Option, then, on the right-hand side under Quick Links, click on Purchased.


You can then click on "All" or "Not on this Computer" (upper right), and then click on All Songs to see the list of items that you have purchased but not yet downloaded to the Mac. You can then selectively click on the little cloud next to each song and download the ones you select, or you can click on the "Download All" - bottom right.


Be back momentarily with the device info....


GB

Mar 3, 2013 12:06 AM in response to Tricli

And you have the same iCloud account turned on on the iPad Mini that you have turned on on the computer with the iTunes library?


If the answer to this one is yes also, then log out of the iTunes store on the Mini


Make sure all other apps are closed - double click the Home key, and then press on the first app showing in the list. Click on the "-" (minus sign) on each of them to close them


Sign back on to the iTunes store on the Mini, and see if under Purchased/Not on this iPad, the items are now showing for download


If that does not work, then delete the iCloud account and re-add it to the Mini


Finally, if none of those steps work, then reset the Mini - press and hold down on both the Home and the Power buttons until the Silver Apple appears (you will not lose any data). Once the Home screen comes up again, go back into iTunes and see if you can now see your Purchased music.


If you cannot, then I would suggest hooking the Mini up to the computer with your iTunes library, and manually syncing the music to the Mini. Make sure that you have the "Sync Music" option turned on in the Music tab on the Mini's profile in iTunes on the computer (the one that shows when you hook the Mini up and then click on it), and that you have selected the specific music you want sync'd (all or selected)


One last thought - if your music library is on the Mac rather than on the PC, the issue may be because the Mac is running such an old version of iTunes.....


Keep me posted, and let me know if you have any other questions!




GB

Purchased items missing from iTunes

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