HT201077: Get help using iCloud Photo Sharing and shared albums

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kortney531
Level 1 (0 points)

Q: I changed my apple ID and now i'm missing pictures

I changed my apple ID, and my phone backed itself up on iCloud. I had some pics that were saved in just my photostream (not in my "photos" album) and now i'm missing most of the pics that were in my photostream. How can I retrieve the missing pics? I only have my phone backed up to my icloud account, not on my computer.

Posted on Mar 3, 2013 2:14 AM

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kortney531

Q: I changed my apple ID and now i'm missing pictures

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Mar 3, 2013 5:45 AM in response to kortney531
    Level 10 (104,526 points)
    Apple TV
    Mar 3, 2013 5:45 AM in response to kortney531

    Welcome to the Apple Community.

     

    Photostream in the cloud only keeps photos from the last 30 days (subject to a 1,000 photo limit). When photostream syncs the photos to your device they will stay there until deleted, which means you may well have more photos in your photostream album on your device than there are in photostream in the cloud.

     

    The consequence of this is that if you turn photostream off and on again on your device (or enable it for the first time), it will only be populated with photos from the last 30 days, which may not be all the photos that were previously in the photostream album on that device.