3 Replies Latest reply: Apr 30, 2013 2:14 PM by LaPastenague
paulpowis Level 1 Level 1

Just moved, set everything up with a new bt hub 3 router, imac, time capsule and an airport express. After a power cut, cannot get TC or AE to connect. Tried hard,soft and factory resets. TC is a 3tb, AE is the latest. Airport goes through the motions, both start showing green light and the I get the message, " An unexpected error has occured. Please try again" Help???

time capsule, OS X Mountain Lion (10.8.2)
  • LaPastenague Level 9 Level 9

    The power cut has corrupted a setting.


    Plug the TC into a computer by ethernet. Do a factory reset and start over.


    Complete the setup.. then do the AE, again directly by ethernet.


    I presume the TC is bridged and plugged into the HH3.. then the express is being used to extend wireless. If not tell us more info.


    When you finish the setup.. in the airport utility use the export configuration to save a configuration copy.. if you get stuck again you can then quickly restore the working config.

  • Selekto Level 1 Level 1

    I am trying to install the TC as an extension of an existing network, mainly for use as a network file sharing/backup device. I have conected the TC thru ethernet directly to my computer and done a hard reset (using the ethernet dock, not the modem dock)...  everything seems in order until at the end...  i receive the message "unexpected error occurred. try again"

  • LaPastenague Level 9 Level 9

    TC cannot wireless extend non-apple routers if that is what you are trying to do.. you must use ethernet.