I can't access Purchased shows or movies, Why, What?

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Level 1

8 points

I can't access Purchased shows or movies, Why, What?

Recently, after having worked fine in past, when I select Movies or TV Shows on the menu I am taken breifly to the selection screen then the spinning wheel of wait appears and I am sent back to the Main screen. This started happening about a month ago. Have restarted Apple TV unit and checked all cables etc. Any suggestions?

Apple TV

Posted on Mar 3, 2013 6:52 AM

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Answer 1

Best reply

Winston Churchill

Level 10

122,493 points

Mar 3, 2013 7:15 AM in response to jmemsic

First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings). You should also try restarting your router.
If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).

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Answer 2

jmemsic Author

Level 1

8 points

Mar 3, 2013 9:26 AM in response to Winston Churchill

Many Thanks. Very frustrating problem. Had to reset the Apple TV and reenter all settings but did fix the problem.

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