Skip navigation

Can't receive icloud mail through Mac Mail app

133 Views 1 Reply Latest reply: Mar 6, 2013 6:51 PM by maker RSS
Tomdbl Calculating status...
Currently Being Moderated
Mar 3, 2013 11:31 AM

For no apparent reason I suddenly can't receive email from my iCloud mail account using Mac Mail. I get a dialog box repeatedly asking for my password. The password is set correctly in preferences.


I tried to troubleshoot this by following this very recent article from Apple support:


The article says that my incoming mail server should be set at In preferences it is currently set at, but I can't change it because it is grayed out!


Any help appreciated.

MacBook Pro with Retina display, OS X Mountain Lion, 2.7ghz, 16 gb ram
  • maker Calculating status...
    Currently Being Moderated
    Mar 6, 2013 6:51 PM (in response to Tomdbl)

    You could try this:


    1. Delete the iCloud Mail account, use the '-' button and add it back manually.

    2. Click the '+' button to create a new account.

    3. Hold the option (alt) key down to change the 'Create' button to 'Continue' (this is to prevent your Mac from setting up the account for iCloud automatically).

    4. Click 'Continue'.

    5. Set 'Account Type to IMAP, enter a description (e.g. 'iCloud')

    6. User Name: (use your address from your iCloud account)

    7.  Set the Incoming Mail Server to  Click 'Create' (don't hold the option key down this time).

    8. Enter the SMTP server address - - and click 'Use Authentication'.

    9. Click 'Create'.

    10. Check the Advanced settings in Mail Preferences>Accounts, select the account and click the 'Advanced' tab: set the port number to 993 if it isn't than already and make sure that 'Use SSL' is checked.


    All iCloud Mail server settings can be found here:


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.