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Why is 10.8.2 so slow to download from the app store?

197 Views 7 Replies Latest reply: Mar 4, 2013 6:17 AM by Linc Davis RSS
kathigitis Calculating status...
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Mar 3, 2013 5:55 PM

I live in downtown Toronto and have very fast speeds and the rest of my nework is working fine.  However, it's taking two days to d/l 10.8.2 and I still don't have it.  Is this normal?

MacBook Pro, Mac OS X (10.6.8), core i7
  • Linc Davis Level 10 Level 10 (107,840 points)

    Are you using OpenDNS or any other DNS service other than your ISP's?

  • William Lloyd Level 6 Level 6 (19,220 points)

    It's not normal, no.  I can download the installer in < 15 minutes.

     

    Linc's suggestion about non-ISP DNS is a good one.  Check that.

  • Linc Davis Level 10 Level 10 (107,840 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Linc Davis Level 10 Level 10 (107,840 points)

    I suggest you test the download speed on another network, such as a public hotspot. You don't necessarily have to download the whole file; just enough to see whether it's faster.

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