3 Replies Latest reply: Apr 24, 2013 2:32 AM by Hosein_K
Christinamorell Level 1 Level 1

I plugged in my ipod classic into my computer and it had the "charging please wait" symbol. I waited and the white apple logo appeared for a while and then a red X in a circle appeared and said to go to apple support. What do I do?

iPod classic
  • AnaMusic Level 9 Level 9

    See Troubleshooting here  >  http://www.apple.com/support/ipodclassic/



    If no joy...


    Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...


    Be sure to make an appointment first...

  • JT Bullfrog Level 1 Level 1

    Had the same thing happen to me. Took it to the Apple Store today and was told there's nothing they can do other than to sell you a new iPod. Which is what they did. There's really nothing they can do to try to fix it? No hard-drive replacement? Nothing? Can't say I'm happy about this. Only had it for a year and a half.

  • Hosein_K Level 1 Level 1

    this might sound funny but try it becuase it worked for me.

    i had the same red x in a circle, and i searched online for solution, and found this solution,

    so i combined a couple and i did it my self and worked.

    this what you should do:

    (make sure your somewhere quiet first, for step 3)

    1. hold the select(middle button) and menu till it resets

    2. hit the left top (the side with the luck key) a few times semi hard (not so hard to break it, but hard enough to move back the pin or the reader of the hard drive in place) on a hard surface, i did it in a wooden one.

    3. listen closely to your ipod, it makes a little noice. kinda like old modem or something, youll know when you hear it. mine worked the first time so i dont know how it sounds if it doesnt work, lol. but you might have to try it a coe times. but make sure you hit it hard enough.

    4. watch your ipod come back to life


    let me know if you have any question..