How to analyse a MAC Crash Report?, How to analyse a MAC Crash Report?

Question

kateelvijay Author

Level 1

0 points

How to analyse a MAC Crash Report?, How to analyse a MAC Crash Report?

Hi,

I recently upgraded to OS X 10.8.2 and encountered this crash when inserting the thunderbolt display to my MacBook Pro.

Any help in analysing the cause of the problem is much appreciated.

Interval Since Last Panic Report: 495965 sec

Panics Since Last Report: 1

Anonymous UUID: 3183AA80-01F7-1782-D8E8-3F5C6FA2CBCB

Mon Mar 4 09:23:20 2013

panic(cpu 4 caller 0xffffff802e2b7bd5): Kernel trap at 0xffffff7faee17e08, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000103325868, CR3: 0x00000000306de000, CR4: 0x00000000000606e0

RAX: 0xdeadbeefdeadbeef, RBX: 0xffffff8074666500, RCX: 0xffffff8074666500, RDX: 0xffffff8074666500

RSP: 0xffffff820067bd78, RBP: 0xffffff820067bd90, RSI: 0x00000000e0074100, RDI: 0xffffff8072b1c400

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff802e865570, R11: 0x00000000ffffff80

R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x00000000e0074100, R15: 0x0000000000000000

RFL: 0x0000000000010282, RIP: 0xffffff7faee17e08, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000103325868, Error code: 0x0000000000000000, Fault CPU: 0x4

Backtrace (CPU 4), Frame : Return Address

0xffffff820067ba10 : 0xffffff802e21d626

0xffffff820067ba80 : 0xffffff802e2b7bd5

0xffffff820067bc50 : 0xffffff802e2ce4ed

0xffffff820067bc70 : 0xffffff7faee17e08

0xffffff820067bd90 : 0xffffff7faedf8add

0xffffff820067bdc0 : 0xffffff7faedf8814

0xffffff820067bdf0 : 0xffffff7faedf5a93

0xffffff820067be10 : 0xffffff7faee9e24b

0xffffff820067be80 : 0xffffff7faee9da02

0xffffff820067beb0 : 0xffffff7faee99e69

0xffffff820067bef0 : 0xffffff802e6472a8

0xffffff820067bf30 : 0xffffff802e645daa

0xffffff820067bf80 : 0xffffff802e645ed9

0xffffff820067bfb0 : 0xffffff802e2b26b7

Kernel Extensions in backtrace:

com.apple.iokit.IOThunderboltFamily(2.1.1)[4297E3C6-7856-38A5-81DC-617E1E5B9208 ]@0xffffff7faedea000->0xffffff7faee96fff

com.apple.driver.AppleThunderboltNHI(1.6)[7E46B5C6-671E-370F-8088-D1983C0DCF2F] @0xffffff7faee97000->0xffffff7faeeabfff

dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fae782000

dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fae789000

dependency: com.apple.iokit.IOThunderboltFamily(2.1.1)[4297E3C6-7856-38A5-81DC-617E1E5B9208 ]@0xffffff7faedea000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12C60

Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide: 0x000000002e000000

Kernel text base: 0xffffff802e200000

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 426538892700532

last loaded kext at 426412126203819: com.apple.driver.AppleBluetoothHIDKeyboard 165.5 (addr 0xffffff7fafadf000, size 20480)

last unloaded kext at 426474256592819: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7fafab5000, size 12288)

loaded kexts:

com.vmware.kext.vmioplug.10.1.24 10.1.24

com.vmware.kext.vmx86 0090.04.91

com.vmware.kext.vmnet 0090.04.91

com.vmware.kext.vsockets 90.4.22

com.vmware.kext.vmci 90.4.18

com.McAfee.kext.AppProtection 1.1.0d1

com.mcafee.kext.Virex 1.1.0d1

com.apple.driver.AppleBluetoothMultitouch 75.15

com.apple.filesystems.afpfs 10.0

com.apple.nke.asp_tcp 7.0.0

com.apple.filesystems.smbfs 1.8

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.9f33

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.kext.AMDFramebuffer 8.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleHDA 2.3.1f2

com.apple.driver.AppleMikeyDriver 2.3.1f2

com.apple.AMDRadeonAccelerator 1.0.0

com.apple.driver.AppleIntelHD3000Graphics 8.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.driver.AppleMuxControl 3.2.11

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0

com.apple.driver.ApplePolicyControl 3.2.11

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBTCButtons 235.4

com.apple.driver.AppleUSBTCKeyboard 235.4

com.apple.driver.AppleIRController 320.15

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.driver.XsanFilter 404

com.apple.BootCache 34

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.iokit.IOAHCIBlockStorage 2.2.2

com.apple.driver.AppleUSBHub 5.2.5

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.driver.AirPort.Brcm4331 602.15.22

com.apple.driver.AppleSDXC 1.2.2

com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleUSBEHCI 5.4.0

com.apple.driver.AppleAHCIPort 2.4.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.security.quarantine 2

com.apple.nke.applicationfirewall 4.0.39

com.apple.driver.AppleBluetoothHIDKeyboard 165.5

com.apple.driver.AppleHIDKeyboard 165.5

com.apple.driver.IOBluetoothHIDDriver 4.0.9f33

com.apple.driver.AppleMultitouchDriver 235.28

com.apple.driver.AppleThunderboltPCIUpAdapter 1.2.5

com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.security.SecureRemotePassword 1.0

com.apple.iokit.IOSurface 86.0.3

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.iokit.IOBluetoothFamily 4.0.9f33

com.apple.driver.DspFuncLib 2.3.1f2

com.apple.iokit.IOAudioFamily 1.8.9fc10

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOAcceleratorFamily 19.0.26

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33

com.apple.driver.AppleHDAController 2.3.1f2

com.apple.iokit.IOHDAFamily 2.3.1f2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.kext.AMD6000Controller 8.0.0

com.apple.kext.AMDSupport 8.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleGraphicsControl 3.2.11

com.apple.iokit.IONDRVSupport 2.3.5

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IOGraphicsFamily 2.3.5

com.apple.kext.triggers 1.0

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBMultitouch 235.7

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleUSBMergeNub 5.2.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.1.1

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBUserClient 5.2.5

com.apple.iokit.IOUSBFamily 5.4.0

com.apple.iokit.IOAHCIFamily 2.2.1

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.security.TMSafetyNet 7

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7.2

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 16 GB, SMC 1.69f4

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142314737334148302D4348392020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142314737334148302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)

Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

PCI Card: pci11c1,5901, sppci_ieee1394openhci, Thunderbolt@14,0,0

PCI Card: Apple 57761-B0, sppci_ethernet, Thunderbolt@13,0,0

PCI Card: pci12d8,400e, sppci_usbopenhost, Thunderbolt@12,0,0

PCI Card: pci12d8,400e, sppci_usbopenhost, Thunderbolt@12,0,1

PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@12,0,2

Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-8A8

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3

USB Device: iPhone, apple_vendor_id, 0x12a0, 0xfa130000 / 6

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0246, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 9

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2

USB Device: hub_device, apple_vendor_id, 0x9127, 0x40100000 / 2

USB Device: Photosmart Wireless B109n-z, 0x03f0 (Hewlett Packard), 0x7b11, 0x40130000 / 6

USB Device: Display Audio, apple_vendor_id, 0x1107, 0x40140000 / 5

USB Device: FaceTime HD Camera (Display), apple_vendor_id, 0x1112, 0x40150000 / 4

USB Device: Apple Thunderbolt Display, apple_vendor_id, 0x9227, 0x40170000 / 3

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Mar 4, 2013 2:39 AM

Reply

Answer 1

thomas_r.

Level 7

31,989 points

Mar 4, 2013 3:58 AM in response to kateelvijay

Well, a few observations. First, if it's reliably reproducible every time you connect that display, and only then, there may be a hardware issue. Try uninstalling the stuff I will mention below. If that doesn't help, you'll want to talk to Apple about it.

Regarding the kernel panic log you have posted, the first thing to look at is what third-party kernel extensions (kexts) are installed. You have:

loaded kexts:

com.vmware.kext.vmioplug.10.1.24 10.1.24

com.vmware.kext.vmx86 0090.04.91

com.vmware.kext.vmnet 0090.04.91

com.vmware.kext.vsockets 90.4.22

com.vmware.kext.vmci 90.4.18

com.McAfee.kext.AppProtection 1.1.0d1

com.mcafee.kext.Virex 1.1.0d1

It's possible that the VMWare kexts might be somehow interfering with the hardware somehow and causing a problem when connecting a display. That's a guess, based on absolutely no personal experience with VMWare. Test by uninstalling VMWare, using whatever official installer is provided by the software, and see if the problem goes away.

Also, though there's no real evidence in the log that McAfee might be causing the problem, that software is junk. See how it performed when I recently tested 20 different Mac anti-virus programs:

http://www.thesafemac.com/mac-anti-virus-testing-01-2013/

Unfortunately, McAfee is the most difficult to remove of all Mac anti-virus software that I'm aware of. The uninstaller is hidden away in an invisible folder, and can only be run from the Terminal. Try copying the following command and then pasting it into the Terminal (search for it with Spotlight):

sudo /usr/local/McAfee/uninstallMSC

Press return after pasting. You should be asked for a password. Enter your login password, and be aware that this won't work unless you're logged in to an account with administrative privileges. (Most likely, your normal user account will have admin privileges, unless you have changed that.)

Reply

Answer 2

Dogcow-Moof

Level 8

36,203 points

Mar 4, 2013 5:29 AM in response to thomas_r.

Just as an aside, this fault is happening in the Thunderbolt driver itself, though that doesn't mean VMWare isn't the root cause:

panic(cpu 4 caller 0xffffff802e2b7bd5): Kernel trap at 0xffffff7faee17e08, type 13=general protection

[ … ]

      Kernel Extensions in backtrace:

         com.apple.iokit.IOThunderboltFamily(2.1.1)[4297E3C6-7856-38A5-81DC-617E1E5B9208 ]@0xffffff7faedea000->0xffffff7faee96fff

Reply

Answer 3

thomas_r.

Level 7

31,989 points

Mar 4, 2013 6:43 AM in response to Dogcow-Moof

Just as an aside, this fault is happening in the Thunderbolt driver itself, though that doesn't mean VMWare isn't the root cause

Yup, that was my thought. I'm not very familiar with VMWare, but I know that Parallels installs kexts for all kinds of hardware support. (Nice thing about the latest Parallels is, though, that they get loaded when Parallels loads and then unloaded when it quits.)

Reply

Answer 4

kateelvijay Author

Level 1

0 points

Mar 5, 2013 12:22 AM in response to thomas_r.

Hi Thomas,

Thanks for your response.

Thanks for pointing out some the SW/HW that might have caused this issue.

This is the first time I have faced this issue. If it presists, I will try uninstalling some of the the SW that I do not need.

Reply