ipad mini black screen can hear sound when i push the menu button

so... i just purchased my ipad this week new. & im extremely frustrated when you pay this much money for something that now is a black screen & wont do anything but play the sound of a "ding" when i push the menu button. right before it went back i was on the famous app "pinterest" & the screen faded to gray then black... nothing popped up on the screen saying error. so....

Posted on Mar 4, 2013 5:41 AM

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3 replies

Mar 4, 2013 5:43 AM in response to lacyfromok

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Mar 4, 2013 6:18 AM in response to lllaass

i have done the hold the on/off button+home button several times & nothing.... done the back up... so i guess just that genius bar thing... i really want to just take it back to get my money back if it already has a problem within just 5 days of using it. that to me isnt worth the money i paid. im sorry im venting. i think anyone would be just as frustrated!

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ipad mini black screen can hear sound when i push the menu button

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