MajorFubar
Level 1 (11 points)

Q: How to delete and start again?

I've finished ripping my collection of 480+ CDs but I really think a big mistake I made was signing-up to Match before I'd finished. I've got various minor problems (such as mismatched art which won't synchronize) and some bigger problems (such as songs which just won't match nor upload) and I think the best thing is just clear everything from the iCloud and start again.

 

So...how do you do this?

 

My saviour might be my old Windows XP laptop.  It's running iTunes 11 but, unlike my Mac, it only sees my iCloud, ie there are no songs/albums on the PC, it streams everything. If I delete all the albums using that PC, will it essentially clear everything from my iCloud so I can start with Match afresh?

 

There needs to be a way to wipe the slate clean, surely?

Posted on Mar 4, 2013 5:18 AM

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MajorFubar

Q: How to delete and start again?

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  • Helpful answers

  • by Michael Allbritton,Helpful

    Michael Allbritton Michael Allbritton Mar 4, 2013 7:17 AM in response to MajorFubar
    Level 6 (16,832 points)
    Photos for Mac
    Mar 4, 2013 7:17 AM in response to MajorFubar

    As we have recently discovered there is no way to "wipe the slate clean" in the cloud. It is only possible to hide matched and uploaded tracks. Nothing is deleted from the cloud. Plus, in my opinion, trying to do something like that with the number of tracks you have is really more work than it needs to be.

     

    The first trouble shooting step will be to turn off iTM on in iTunes, restart your computer, then re-enable it again. Let the scan happen and see if that clears up some (or even all) of the problems. If not, post back and we can go into more depth with trouble shooting.

  • by MajorFubar,

    MajorFubar MajorFubar Mar 4, 2013 1:30 PM in response to Michael Allbritton
    Level 1 (11 points)
    Mar 4, 2013 1:30 PM in response to Michael Allbritton

    Not sure Michael I think I might have cracked it, unless someone's got as far as I have and it turns out to be a red herring

     

    I did as I said in the last paragraph, ie I turned off iTunes Match on my Mac and my iPhone, logged into the PC which only streams via Match and deleted all the items (which of course said 'hide', not 'delete').  Back on my Mac, I logged out/in to iTunes, then turned on iTunes Match.  Looking at the 'Songs' view, the iCloud Status said 'Removed' on everything, which looked good to me!

     

    I went to 'Albums' view, hit Cmd + A, right-clicked a random album and selected "Add to iCloud". It now really does seem to be starting all over again with the scan/match/upload, so far having taken about 20 mins on Step 1 and it's about a third across, which is what I would expect if it was doing a proper full scan and not an incremental update. Going back to 'Songs' view now shows the iCould status on all items as 'Waiting'.

     

    I will keep this thread posted with the outcome.

  • by MajorFubar,

    MajorFubar MajorFubar Mar 4, 2013 3:06 PM in response to MajorFubar
    Level 1 (11 points)
    Mar 4, 2013 3:06 PM in response to MajorFubar

    An hour and a half in (or thereabouts) and it's halfway through Step 1.  Definitely doing a full rescan by the looks of it! Proportionally, this is the same amount of time it took first time round.

  • by MajorFubar,

    MajorFubar MajorFubar Mar 4, 2013 4:38 PM in response to MajorFubar
    Level 1 (11 points)
    Mar 4, 2013 4:38 PM in response to MajorFubar

    took 3 hours or thereabouts to finish Step 1, ten minutes on Step 2.

    Of 8,050 songs, 7,751 matched and the rest are now uploading, along with the artwork.

    Definitely looks like I succeeded in making it start again from scratch.

  • by Michael Allbritton,

    Michael Allbritton Michael Allbritton Mar 4, 2013 8:10 PM in response to MajorFubar
    Level 6 (16,832 points)
    Photos for Mac
    Mar 4, 2013 8:10 PM in response to MajorFubar

    Good. That actually was going to be the last thing I suggested. Glad you got it sorted out.

  • by HACKINT0SH,

    HACKINT0SH HACKINT0SH Mar 4, 2013 11:26 PM in response to Michael Allbritton
    Level 5 (5,774 points)
    iLife
    Mar 4, 2013 11:26 PM in response to Michael Allbritton

    Don't count your eggs before they hatch. We are not done all the steps yet.....