When I bought my rMBP all was fine and dandy. Within a week I bought the Crumpler 15" Slip, hoping it would protect my screen from any scratches and stuff. After I bought and started using the slip I suddenly found some scratches on my screen. At first I thought it was a dead pixel but the guys from the Premium Reseller said it was a scratch. They wouldn't replace my screen, because scratches on the screen weren't part of the garantee.
Frustrated I went home, I payed 2500 euro's for my rMBP (incl. AppleCare). That said, a week later (still using the Slip) a big *** black beam running from the top to the bottom of the screen:
So now they would replace the screen at my Reseller. I was happy, the scratched "pixel" was replaced too.
A month later the same thing happened, a scratch in my screen. I didn't use my kitchen knife and started scratching the surface of my screen... This all started to raise some questions in my head. I found this article from Apple for example:
Prior to this rMBP I had a MBP 13" and it survived a nuclear disaster without leaving a scratch (a "little" bit exaggerated). For real: I had it for 3 years, no scratch on my screen.
Now I'm a graphic designer and I need my screen to be spot on clean. The scratch is located in the middle of my canvas in i.e. Adobe Illustrator. To check if my colors are right, I always have to move the canvas around. Very frustrating!!
My question(s) to you all:
Are the rMBP screen more sensitive to scratches. Is a breadcrumb enough to create such a deep scratch that shows that well (like I said, looking like dead pixel)?
Is a scratch, that withholds me from doing my job efficiently, part of the AppleCare garantee?