12 Replies Latest reply: Jul 25, 2013 5:26 PM by E. Maschio Branched to a new discussion.
Ygor Soares Level 1 Level 1 (0 points)

Good evening,

 

I have a problem on my Mac!

Simply by accident cranked function remotely lock the Mac but not conigo unlock the machine in any way, is requesting a PIN CODE!

When you access the site iCloud, see my MacBook Pro, I can make it play a sound, but there is no way to change this password?

Unfortunately I live more than 600 kilometers an assistenca Apple, because I live in the Interior of RS and assistance here is only 600km!

 

Who can help I would appreciate it because I need to comoutador trabahar and I'm ha 2 days with this difficulty!

 

Thanks,

Ygor


MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.2)
  • 1. Re: iCloud pin code reset password!
    gail from maine Level 6 Level 6 (11,610 points)

    Hi Ygor,

     

    The only way you could have remotely locked your Mac is by putting in a password when you enabled the lock. You need to key in whatever you used to do the remote lock to begin with. That is what the Mac is looking for in order to unlock it....

     

    Do you have any idea what you typed in when you remotely locked your Mac?

     

    Cheers,

     

    GB

  • 2. Re: iCloud pin code reset password!
    Ygor Soares Level 1 Level 1 (0 points)

    Hi gail from maine,

     

    Actually I did not put any password!

    Too long have tested the service and it worked ok, but it's been 1 year!

    This problem occoreu after activate the function back to my mac within the iCloud panel of System Preferences.

    I've tried everything, even the HD took longer to copy my data, but not format the machine I can! 

    I do not know what else to do and unfortunately I am unable to send the machine for technical assistance to check this!

     

    Thanks,

    Ygor

  • 3. Re: iCloud pin code reset password!
    gail from maine Level 6 Level 6 (11,610 points)

    Hi Ygor,

     

    Here is a link for troubleshooting Back to My Mac:

     

    http://support.apple.com/kb/HT4907

     

    If you have forgotten the password used with your Admin user, then here is an article on how to reset that password:

     

    http://support.apple.com/kb/ht1274

     

    Hope one of these is helpful!

     

    Cheers,

     

    GB

  • 4. Re: iCloud pin code reset password!
    Ygor Soares Level 1 Level 1 (0 points)

    Already found out what happened!

     

    Just raided my iCloud account and blocked my Mac!

     

    Why is that?

     

    I was using the machine normally at home on 03/03/2013, when out of nowhere she restarted and returned requesting that PIN. I tried to format the machine because I have to back up to date on my Time Capsule and I can not, because when I press the option to boot from the DVD it asks for a password which must be different EFI PIN!

     

    In summary, used and believed in a security service from Apple and am paying the duck by a security error, since my password was complex and I just had this access.

     

    Now I want to know what Apple will do to solve my problem!

     

    Thanks,

    Ygor

  • 5. Re: iCloud pin code reset password!
    gail from maine Level 6 Level 6 (11,610 points)

    Sorry, but I just don't know what are asking now. You have changed back and forth from a Back to My Mac issue to an iCloud issue. If your Mac was restarted from iCloud,then someone logged onto your iCloud account and locked the Mac.

     

    The only way someone can do that is to know your AppleID and your password....

     

    Sorry, but if the Mac has been locked remotely using Find My iPhone, then there is no way to unlock it without using the password that was put in to lock it in the first place....

     

    GB

  • 6. Re: iCloud pin code reset password!
    Ygor Soares Level 1 Level 1 (0 points)

    Precisely this was the issue I discussed initially, my problem is not the password for User System, but that blessed PIN NUMBER not know that!

     

    I'll need to move a lawsuit against Apple, already passed my case to my lawyer, because I tried to contact Apple in Brazil and just ignored my problem!

     

    Totally lost confidence in Apple products!

     

    Thanks

  • 7. Re: iCloud pin code reset password!
    E. Maschio Level 1 Level 1 (0 points)

    Ygor, I'm having exactly the same situation.

     

    I'm from Guarapuava, Paraná, Brazil.

     

    Please contact me.

     

    <Email Edited by Host>

  • 8. Re: iCloud pin code reset password!
    Csound1 Level 8 Level 8 (35,455 points)

    You want to sue Apple because you can not remember a password?

     

    Good luck.

  • 9. Re: iCloud pin code reset password!
    RafaelMalucelli Level 1 Level 1 (0 points)

    Oi Maschio... Sou de curitiba e tb estou com esse problema do pin lock. Voce sabe como resolver isso? obrigado

  • 10. Re: iCloud pin code reset password!
    E. Maschio Level 1 Level 1 (0 points)

    Olá Rafael,

     

    Pesquisei muito e a forma que eu consegui foi através de contato com o comprador original. Pelo que pesquisei, há como desbloquear em uma assistência autorizada da Apple. Na época, inclusive encontrei pessoas aí de Curitiba especializadas na marca.

     

    Se tiver interesse, procure-me por correio eletrônico ou redes sociais. O nome de usuário é eleandro, no hotmail. (se eu digitar o endereço, será removido).

     

    Abraço!

  • 11. Re: iCloud pin code reset password!
    RafaelMalucelli Level 1 Level 1 (0 points)

    Essa é a questao, eu sou o comprador original... Eu morava na California, comprei la no site da apple me entregaram em casa pelo correio, e nao lembro em nenhum momento de ter escolhido esse pin maluco!! Ja to ficando furioso com isso e me falaram isso que so levando em uma assistencia autorizada porem vao me cobrar no minimo 200R$ por essa merda que nao fiz nada...

  • 12. Re: iCloud pin code reset password!
    E. Maschio Level 1 Level 1 (0 points)

    Melhor ainda, se o comprador original é você. Não sei o que tentou ainda, mas sugiro em ordem:

     

    1. Ligar para o suporte da Apple. Comigo, mesmo eu tendo comprado um Mac usado e fora de garantia, me ajudam muito;
    2. Existe ainda uma outra senha de Firmware que pode resetar essa. Existe uma possibilidade remota da senha de Firmware não estar definida. Você consegue acesso através de Command+C durante a inicialização;
    3. Caso precise do número de um técnico particular que trabalhe com Apple em Curitiba, consegui o contato uma vez (se eu digitar aqui, o post será editado);
    4. Descobri também uma forma de acelerar o número de tentativas por força bruta, aquilo de você esperar um, cinco e quinze minutos. Feito isso, no desespero, basta você deixar alguém tentando os códigos ordenadamente de 0000 até 9999 (também posso te passar). Em um dia, está resolvido. Soa como péssima opção mas pode ser mais rápido do que você demorar um mês para encontrar uma mais efetiva.

     

    Abraço!