6 Replies Latest reply: Mar 7, 2013 12:57 PM by Ralph Johns (UK)
Kp2011 Level 1 Level 1 (0 points)

Ichat Is not working will not activate when turned on error message says try again after signing in using Id. Used to work stopped after being in airplane mode for several weeks iOS 6.1.2 iPhone five Verizon is the SP

  • Kp2011 Level 1 Level 1 (0 points)

    "An error occurred during activation please try again" is the message received Not much more to it looking for any helpful advice

  • Ralph Johns (UK) Level 9 Level 9 (69,875 points)

    Hi,

     

    iChat is the app on Lion and earlier OS  version on Macs and cannot be put in Airplane Mode which is something on iPS devices such as iPhones and iPads.

     

    If you mean Messages we will need to know if it is the Mac Version or the iOS version.

     

     

     

    3Sigcopy2.png
    9:25 PM      Tuesday; March 5, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Kp2011 Level 1 Level 1 (0 points)

    My apologies it's iMessage wasn't paying attention. The iOS version is as stated above in the first post. And I should clarify that Airplane mode was on for several weeks and upon turning it OFF is when the issue started the IOS was also recently updated from a previous version But it appears that iMessage was not working properly before that update so it is irrelevant.

  • Ralph Johns (UK) Level 9 Level 9 (69,875 points)

    HI,

     

    Pendantic moment.

    Both apps are called Messages on Mac and on iOS devices.

    iMessages is just one thing the Mac version can do (it can do everything iChat can do) and the iOS device just uses iMessages when talking to compatible/registered IDs or iPhone Numbers  (It will send SMS if not).

     

     

    Anyway.

    An iPhone and the  iMessage function at least.

    Actually if the App was not working properly before an Update the chances are it will be the same afterwards.

     

    Try this.

    On the iPhone > Settings > Messages > Send and Receive remove the Apple ID you are using.

    Is the iPhone Number itself ticked ?

    If not then place back in Airplane mode for a couple of minutes.  (Break with server)

    Now start up the iPhone again and try and select the iPhone Number if it still is not ticked in Settings > Messages > Send and Receive.

    If the tick is added or gets added then re-add the Apple ID you are using.

     

    At this point any other iOS device  using the same Apple ID and/Or the Mac version of the app should have a pop up message about the iPhone using the Apple ID and Phone Number.

     

     

    3Sigcopy2.png
    7:35 PM      Wednesday; March 6, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Kp2011 Level 1 Level 1 (0 points)

    The emails are ticked  the phone number is greyed out and I am unable to tick it. I've tried cycling the phone into airplane mode and then turning it back on and trying again and it continues to tell me that it is experiencing an error during activation. I'm starting to wonder if it's an issue that only the service provider can correct on its end.

  • Ralph Johns (UK) Level 9 Level 9 (69,875 points)

    Hi,

     

    On the Mac version it is possible wo get an alert type message that says Contact Support on a button and leads you to a set of telephone numbers I understand.

     

    Basically it a link to Apple Support techs who specialise in issues with Apple IDs

    You can use the iTunes Support links to access an email contact with them as well.

     

    I did have one iPhone that became greyed out and unticked for the phone Number even when I had removed the Apple ID and waited.

    After several tries of Airplane Mode  and possibly a restart of the Messages function itself I go the app to show it as ticked on the iPhone.

    When I had this I re-added the Apple ID and the message about the iPhone using both popped up on the Mac version on restarting the Mac version.

     

     

     

     

    3Sigcopy2.png
    8:57 PM      Thursday; March 7, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously