2 Replies Latest reply: Mar 5, 2013 6:09 AM by ds store
veedeekay45 Level 1 (0 points)

Dear All


Recently when I switched on my Macbook, all that appeared was the apple and the spinning wheel below it. I was told by apple support in South Africa that there were problems with the operating system. So I re-installed Snow Leopard. This seemed to happen okay then it started up again and all that appeared was the apple again and the spinning wheel. This was the way it remained. can someone please assist me with this problem.


Many Thanks



MacBook, Mac OS X (10.6.6)
  • BGreg Level 6 (17,495 points)

    See this Apple note on dealing with the spinning wheel on boot.

  • ds store Level 7 (30,325 points)

    Software you reinstalled after reinstalling OS X over itself is likely outdated.


    Some programs place a at boot kernel extension file and if it doesn't work, then it causes the gray screen issue.



    You can cause these to not load by holding the Shift Key down while booting up. Then uninstall the software with their uninstaller, then reboot normally, then getting the software updated which will work with your current OS X version.