what does doa cover. i mean i brought a macbook 6 days back and it uses to restart when its powerd off nd lid closed it has kinda defective power key also. can it be treated as doa
MacBook Air, OS X Mountain Lion (10.8.1)
I would bring it back and ask for a new machine.
can u please tell me what does doa cover
DOA means different things to different manufacturers. For some DOA means it fails to work out of the box and will be replaced but if it worked out of the box and failed the next day it will be repaired. For other companies there is a liberal return policy - for Apple if you buy direct from Apple (online or an Apple store) you have 14 days to return. That means you can return a defective computer and then turn around and buy a new one.
(I had a store manager try to get me to accept a repair on a computer with a bad keyboard out of the box. I refused and insisted on a full refund if she wasn't willing to replaced it.)
problem is i brought it from a reseller ... and they are ready to refund if apple service centre deems it as doa. now a defective power key with restart on its own when moving it qualify for doa.
When buying from a reseller things are a bit more complex - officially they cannot do returns. If the computer worked so that you could start and register it the reseller cannot refund or replace on their own say so. Repairs must be attempted. If it doesn't start it wasn't registered with Apple and it can be replaced. However some resellers are more flexible than others plus your state's or country's consumer laws will trump Apple's policy - if you know about it and force the reseller to abide by it.
what does doa cover. i mean i brought a macbook 6 days back and it uses to restart when its powerd off nd lid closed it has kinda defective power key also. can it be treated as doa
