apple tv can't sign in to iTunes Store until the network time has been set. this is an Apple generated message. what does it mean? how can i fix it? very very very simple questions but there is no reasonable answer from Apple anywhere on the internet!

Question

Level 1

8 points

apple tv can't sign in to iTunes Store until the network time has been set. this is an Apple generated message. what does it mean? how can i fix it? very very very simple questions but there is no reasonable answer from Apple anywhere on the internet!

this is an apple generated message. simple!

what does it mean? so far no one at apple has a clue.

how do i fix it? nothing even begins to address this issue so far. generalities about system setup show a lack of respect for customers. yes my system is plugged in and i have reset and rebooted and rechecked everything. i need help because this a real problem that needs a real solution, not more platitudes.

help please, not more wasting of my time. i have spent an entire afternoon on this already.

iPad, iOS 6.1, battery not charging and no support

Posted on Mar 5, 2013 5:48 AM

Reply

Answer 1

Best reply

Winston Churchill

Level 10

122,487 points

Mar 5, 2013 5:54 AM in response to dpcjsr

Quite simply it means that the Apple TV is unable to connect to the network time server. Assuming this is not the first time you have used your Apple TV

You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router.
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.

If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

Reply

Answer 2

dpcjsr Author

Level 1

8 points

Mar 10, 2013 5:55 AM in response to Winston Churchill

this is exactly the kind of response i expected, almost begged support to please not do this to me and yet there it is another meaningless, non helpful, standard template response to restart my apple tv.

this does NOT work which is why i am contacting you. i have tried all suggestions about unplugging and restarting and nothing works.

i live in an apartment and logon to the provided wifi wireless. so i do not have access to a router. however, management says they have talked with their provider and have been assured that the required ports are available.

remember all the jokes about how bad windows was because the solution was always to re boot. funny huh? how is apple any different.

i have been to the local apple care store and they are clueless, too.

should we just end it here and you admit that i will not be getting any support from apple on this one? i got the ipad because my kids were such big fans. it is difficult for me to share their enthusiasm.

at this point i am just curious about how you say you cannot support your own product so i can complete my file on this contact.

thanks...sorry it was you who got this problem..

Reply