1 Reply Latest reply: Mar 5, 2013 9:02 AM by lllaass
vickihausherr Level 1 Level 1 (0 points)

Help, my iMessage is locked up. Blank screen. What to do?

iPod touch, iOS 6.1.2
  • lllaass Level 10 Level 10 (155,680 points)


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    If still not work:

    - Go to Settings>Messages>Send and Receive and sign out of Apple ID and sign back in

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar