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HT1414: Use iTunes to restore your iOS device to factory settings

Learn about Use iTunes to restore your iOS device to factory settings

HT1414 Restoring my ipod

98 Views 1 Reply Latest reply: Mar 5, 2013 11:06 AM by lllaass RSS
twhalleyhome Calculating status...
Currently Being Moderated
Mar 5, 2013 11:05 AM

I have an ipod touch which will not restore

 

I have upgraded my iOS software on the laptop to the latest version

 

Removed all USP devices

 

Restarted the laptop and ipod

 

The retsore works until the very end when it fails with an unexpected error (14)

 

Can anyone help?

iPod touch, iOS 6.1.2
  • lllaass Level 10 Level 10 (135,455 points)
    Currently Being Moderated
    Mar 5, 2013 11:06 AM (in response to twhalleyhome)

    Error 13, 14, 35 and 50 (or -50)

    These errors are typically resolved by performing one or more of the steps listed below:

    1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    2. Put a USB 2.0 hub between the device and the computer.
    3. Try a different USB 30-pin dock-connector cable.
    4. Eliminate third-party security software conflicts.
    5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    7. Try to restore from another known-good computer and network.

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