DCKatie
Level 1 (0 points)

Q: BUG: iTunes Reporting Section Doubling Download Metrics

I've found what seems to be a bug on the reporting section of the iTunes U metrics and am wondering if anyone else is experiencing this.

 

I have attached a video to demonstrate what is happening, but essentially if I start counting metrics from Jan 2012, which is when Apple switched over to their new reporting system, the system doubles our number of downloads (among other things). If we start counting from Feb 2012 through the present, the metrics seem to be consistent with what Apple shows me on the front summary page.

 

http://cdnapi.kaltura.com/index.php/kwidget/cache_st/1362518770/wid/_347381/uico nf_id/12311262/entry_id/1_5kppif39

 

Any thoughts on this would be great.

 

Best,

Katie

Mac Pro, Mac OS X (10.7.2)

Posted on Mar 5, 2013 1:12 PM

by varjak paw,Solvedanswer
varjak paw varjak paw
Level 10 (169,890 points)
A:

It could be an error in just your account, then. Apple now has a support site for iTunes U with a contact form for iTunes U support, so you might want to contact them and ask for assistance:

 

http://www.apple.com/support/itunes-u/public-site-manager/contact.html

 

Regards.

Posted on Mar 7, 2013 12:37 PM

Close
DCKatie

Q: BUG: iTunes Reporting Section Doubling Download Metrics

  • All replies
  • Helpful answers

  • by Syd Rodocker,Helpful

    Syd Rodocker Syd Rodocker Mar 6, 2013 7:00 AM in response to DCKatie
    Level 2 (180 points)
    Mar 6, 2013 7:00 AM in response to DCKatie

    Greetings Katie;

    I duplicated the steps from your video (using the same start and end dates) but I did not experience a change in the numbers.  Not much help  I'm afraid!  All the best...

     

    Syd Rodocker

    SRVideo Media Design

    Apple iTunes U Administrator

    Tennessee's Electronic Learning Center

  • by DCKatie,

    DCKatie DCKatie Mar 6, 2013 10:41 AM in response to Syd Rodocker
    Level 1 (0 points)
    Mar 6, 2013 10:41 AM in response to Syd Rodocker

    Thanks for giving this a try, Syd.

     

    So, even when you ask for a report for your entire time available in the Public Site Manager, you still don't experience this doubling numbers bug? How very odd. I can't begin to tell you what a headache this has caused for our metrics!

     

    Best,

    Katie

  • by Syd Rodocker,Helpful

    Syd Rodocker Syd Rodocker Mar 6, 2013 10:54 AM in response to DCKatie
    Level 2 (180 points)
    Mar 6, 2013 10:54 AM in response to DCKatie

    Katie;

    Sorry that I couldn't be of more help. Just for grins I tried the sequence again on a different Mac (MacBook Air, 10.8.2) with the same results...no change in the numbers. 

     

    Just as an experiment, have you tried resetting Safari?  It might be worth a try.  All the best...

     

    Syd Rodocker

    SRVideo Media Design

    Apple iTunes U Administrator

    Tennessee's Electronic Learning Center

  • by DCKatie,

    DCKatie DCKatie Mar 7, 2013 11:34 AM in response to Syd Rodocker
    Level 1 (0 points)
    Mar 7, 2013 11:34 AM in response to Syd Rodocker

    Just tried a Safarai reset and still getting the same doubling of numbers whenever I start counting anytime before Jan 30, 2012!

  • by varjak paw,Solvedanswer

    varjak paw varjak paw Mar 7, 2013 12:37 PM in response to DCKatie
    Level 10 (169,890 points)
    Mar 7, 2013 12:37 PM in response to DCKatie

    It could be an error in just your account, then. Apple now has a support site for iTunes U with a contact form for iTunes U support, so you might want to contact them and ask for assistance:

     

    http://www.apple.com/support/itunes-u/public-site-manager/contact.html

     

    Regards.