6 Replies Latest reply: Mar 5, 2013 5:16 PM by David from Oz
David from Oz Level 1 (0 points)

Hi I am trying to do a software update but when i get to the install stage it is saying they cant be installed as I do not have permissions. I have checked and am logged in as the administrator with no restrictions to permissions. I have tried rebooting but this still does not work. Has anyone any idea what the problem may be.



Mac OS X (10.6.8)
  • Kappy Level 10 (263,335 points)

    Do this first:


    Repair the Hard Drive and Permissions


    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


    This will help if you are trying to update system software. If will not help if you are trying update some third-party software or update files in your Home folder.

  • David from Oz Level 1 (0 points)

    Hi Thanks - I havent got a Snow Leopard installer disk - is there somewhere else i can do this from ?


  • Kappy Level 10 (263,335 points)

    Do you have another computer running Snow Leopard and do both computers have Firewire?

  • David from Oz Level 1 (0 points)

    I have another with Snow leopard but unfortunately this is old Macbook with no firewire.

  • Kappy Level 10 (263,335 points)

    If you can connect them via your LAN then you may be able to run DU from the other computer and use it to repair permissions and repair the drive on this computer. This may work.


    Alternatively, if you have an external drive with a bootable backup on it you can start the computer from the external drive.


    Boot Using OPTION key:


      1. Restart the computer.

      2. Immediately after the chime press and hold down the

          "OPTION" key.

      3. Release the key when the boot manager appears.

      4. Select the external drive's icon.

      5. Click on the arrow button below the icon.

  • David from Oz Level 1 (0 points)

    Thanks - got it working - appreciate your advice !!