Unauthorized charge iTunes

Question

Level 1

7 points

Unauthorized charge iTunes

Hello,

Can someone please explain why is there an unauthorized charge from iTunes on my credit card?

After I did a single purchase ever, the Mountain Lion of 19.99 from App store on 8 Feb 2013, I went to check my card on my bank's site and discovered that there is one more transaction from iTunes with an amount of 1.98 USD. I did not purchase anything from iTunes/App store with that price. This transaction appears to be charged from exactly same iTunes: "Retail LUX ITUNES.COM APPLE ITUNES STORE-USD"

What is going on? is iTunes stealing money ? This transaction DOES NOT appear in iTunes purchase history.

Posted on Mar 6, 2013 1:35 AM

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Answer 1

Mar 6, 2013 7:17 AM in response to apocalypt

It's less likely that iTunes is stealing your money, and more likely that your card has somehow been comprimised. I would call your credit card company and ask them about charges. You would also want to bring up that your iTunes purchase history shows no record of that transaction.

You might also want to try and contact iTunes support: http://www.apple.com/support/itunes/contact/

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Answer 2

seventy one

Level 7

27,460 points

Mar 6, 2013 9:05 AM in response to apocalypt

As your first purchase, can we assume you opened an account immediately prior to this. If so, when Apple open new accounts they will test the account with a nominal charge to check its authenticity etc. The test isn't supposed to show but maybe it is different in some countries. In any event it normally disappears in a day or two.

If you need to contact them directly, this is where to write.

Contacting Apple about your Apple ID account security

Message was edited by: seventy one

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Answer 3

apocalypt Author

Level 1

7 points

Mar 11, 2013 2:08 AM in response to seventy one

I changed the country for my iTunes account to be able to add the cc and make a purchase. And yes, it is my first purchase with money on iTunes. I did contact the bank. They said they can't do anything about it and that on 11 of March, 2013, (today) this transaction would actually be debited on my cc. I will see. What's funny though is that the bank has offered to make a more "accurate" investigation of this case, and it would cost me 10 EUR.

I simply can't go with the version that my card has been compromised the same day I did a purchase on iTunes. Apple is not being customer friendly when they pinch money from users with these "ping the card" transactions.

Thanks a lot for your help and time!

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Answer 4

seventy one

Level 7

27,460 points

Mar 11, 2013 2:26 AM in response to apocalypt

I very much doubt your card has been compromised. I'll stick by Apple testing the validity of the account and that any small testing charge will be removed soon. I certainly wouldn't pay the bank to check it out. They already know the answer and were it suspicious, would have taken a different line altogether.

Hope this has helped ease your mind..

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