TS1453: Apple TV (1st generation): Troubleshooting Apple TV not recognized in iTunes

Learn about Apple TV (1st generation): Troubleshooting Apple TV not recognized in iTunes
kmac1203

Q: after itunes upgraded to latest 11.0.2.26 apple tv (1st gen)does not show up anywhere in itunes

After Itunes upgraded to latest version 11.0.2.26 Apple TV (1st gen) does not show up anywhere in Itunes

Apple TV, Windows Vista

Posted on Mar 6, 2013 5:00 AM

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Q: after itunes upgraded to latest 11.0.2.26 apple tv (1st gen)does not show up anywhere in itunes

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  • by bogi999,

    bogi999 bogi999 Apr 27, 2013 12:23 PM in response to kmac1203
    Level 1 (0 points)
    Apr 27, 2013 12:23 PM in response to kmac1203

    Hi there,

     

    i think i found the issue.

    It depends on an Update in the Mobile Device Support.

     

    First, i uninstalled iTunes.

    Then i "downgraded" my ITunes to 11.0.0.163 (this version i found in my software library on my NAS)

    I unpacked the file an ther will be 6 files.

    AppleApplicationSupport.msi

    AppleMobileDeviceSupport64.msi

    AppleSoftwareUpdate.msi

    iTunes64.msi

    SetupAdmin.msi

     

    I uninstall the ApplicationSupport via Programms and Funcions

    After uninstall, i installed the ApplicationSupport.

    Problem always there.

    Then i uninstall the MobileDeviceSupport and installed the older one.

    After this, the AppleTV's will be back in the Device List in iTunes.

     

    But, why i always have to do "Apples" Job to resolve an Issue like this?

     

    Just try, and give me some Feedback.

     

    Bye

  • by bogi999,

    bogi999 bogi999 Apr 28, 2013 4:54 AM in response to kmac1203
    Level 1 (0 points)
    Apr 28, 2013 4:54 AM in response to kmac1203

    I found annother issue, after downgrading...

     

    You CD/DVD-Drives disapear in the Explorer.

    They will be marked in the device Manager,

    You need to edit the following registry Key

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BF C1-08002BE10318}


    If there will be a Key Named UpperFilters,

    so just delete it.


    After a rebbot the CD/DVD-Drives will work fine,

    but... Itunes will now start with an Error.

    Reinstall "only" Itunes and this problem also will be solved.

  • by New Crasher,

    New Crasher New Crasher May 4, 2013 2:31 PM in response to kmac1203
    Level 1 (0 points)
    May 4, 2013 2:31 PM in response to kmac1203

    This didn't work for me - when I came to "connect to iTunes" it still didn't show up in the device list

  • by bogi999,

    bogi999 bogi999 May 4, 2013 2:54 PM in response to New Crasher
    Level 1 (0 points)
    May 4, 2013 2:54 PM in response to New Crasher

    Die you uninstall the AppleMobileDeviceSupport manually?

  • by Andrew ADI,

    Andrew ADI Andrew ADI May 5, 2013 11:37 AM in response to kmac1203
    Level 1 (0 points)
    May 5, 2013 11:37 AM in response to kmac1203

    I have the same problem. Since iTunes upgraded, Apple TV  will not show up in iTunes. My iPhone and iPod and my wiofe's iPhone show up when they are connected and iTunes is opened. I have re-set the Apple TV to factory settings on advice from the guys at the Apple store.

    All software on Apple TV, Mac and iTunes is up to date.

    Being back to Apple Store. They believe it is an issue with the last update on iTunes.

     

    Please sort this Apple!

  • by navdawg1,

    navdawg1 navdawg1 May 5, 2013 7:26 PM in response to navdawg1
    Level 1 (15 points)
    May 5, 2013 7:26 PM in response to navdawg1

    I'm telling you, reboot the router, it works.  Mine was up and all applications running except the apple TV.  I rebooted it anyway and it works fine now.

  • by Andrew ADI,

    Andrew ADI Andrew ADI May 6, 2013 12:43 PM in response to navdawg1
    Level 1 (0 points)
    May 6, 2013 12:43 PM in response to navdawg1

    Hi navdawg1. Did reboot Router originally too, but have tried again this evening, 3 times. Still no joy.

     

    Thanks anyway

    Andrew

  • by navdawg1,

    navdawg1 navdawg1 May 12, 2013 7:11 AM in response to Andrew ADI
    Level 1 (15 points)
    May 12, 2013 7:11 AM in response to Andrew ADI

    Since my first post, when on the wi-fi network, the 2 ATV gen 1's I am running will come up and then later drop off of iTunes.  I can reboot the router and they might come up, then disappear.  I then connected them both to the wired network, now everything is stable again.  I already have etehrnet all over the house but this is probably not an option for some people.  I now think it is in the TCP/IP network layer in the new iTunes that is changed.  Only the geeks at apple will be able to figure it out.  And, they really dont care about us gen 1 folks.  The new ATV is about a marketing model where your content is on line and your iTunes is in the cloud.  They want customers in the store buying stuff.  That is reasonable for a retailer.  I still believe they need to have a hard drive ATV.  I do not leave my computer on.  I do run ATV with personal slideshows all of the time.  I think the marketeers have missed the boat on the merge of photos and music.  With a few tweaks they could sell somthing that outputs from one ATV to multiple retna display picture frames.  Talk about a sales opportunity.  The long and short of it is maybe apple will fix the TCP/IP issue on the next release.

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