10 Replies Latest reply: Mar 7, 2013 5:42 AM by rschrappe
rschrappe Level 1 Level 1 (0 points)

I'm helpless and don't know where to run to. Other browsers, such as FF and Chrome work just fine, but Safari has gone into a halt. I need Safari because my internet banking only works with it (it has a JAVA security system that demands a configuration that other browsers don't have). I fear that Safari presented this issue after I installed the free version of the Avast Anti-virus, which I've already uninstalled. What should I do? I've tried some steps suggested in Mac forums, such as reset, turn off extensions..., but none of them worked. I aprreciate your help.


MacBook Pro, OS X Mountain Lion (10.8.2)
  • Linc Davis Level 10 Level 10 (164,415 points)

    "Avast" is perhaps the worst of the whole wretched lot of commercial "anti-virus" products for the Mac. Not only does it fail to protect you from anything, as well as destabilizing and slowing down your system, it sometimes or always corrupts the operating system and the permissions of files in your home folder. Uninstalling it may not repair the damage, and neither will Disk Utility or even reinstalling OS X.

    Back up all data, then remove "Avast" according to the developer's instructions:

    avast! Support Center

    Reboot. If you still have problems, post for further instructions.

  • rschrappe Level 1 Level 1 (0 points)

    Thanks a lot, Linc. I did two bad things, then. First I installed Avast. Second, I deleted it, like a naive child would do it, throwing the file at the trash can. So I don't have Avast installed and can't find a trace of it through spotlight. Despite throwing myself at the trash can, is there anything else I could do to fix Safari?

  • Linc Davis Level 10 Level 10 (164,415 points)

    Reinstall Avast and then follow the instructions linked above to remove it.

  • rschrappe Level 1 Level 1 (0 points)

    No deal, Linc. I installed and uninstalled Avast and Safari insists to remain on strike.

  • Linc Davis Level 10 Level 10 (164,415 points)

    What exactly happens when you try to use Safari? All pages, or only some? If only some, give an example.

  • rschrappe Level 1 Level 1 (0 points)

    I can't open any page. Whenever I try to open a page, the blue line (progress) goes up to a point and stays there. The page remains blank. Nothing else happens. It's really odd.

  • Linc Davis Level 10 Level 10 (164,415 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • rschrappe Level 1 Level 1 (0 points)

    Linc, I owe you a lot of thanks. I did all the steps you suggested, but nothing worked. As a guest, Safari didn't go anywhere. The same in Step 2, in the safe mode. It gets stuck just like in this image below.

     

    Captura de Tela 2013-03-06 às 19.53.17.png

  • Linc Davis Level 10 Level 10 (164,415 points)

    From the menu bar, select

      

    System Preferences Network

      

    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server, so be prepared to restore the previous settings if that happens.

  • rschrappe Level 1 Level 1 (0 points)

    And now it works! Thank you very much!