Ntlworld email settings problematic on an iPhone 5
Is anybody having problems with iPhone 5 settings with an ntlworld email address?
Please advise re settings - I am completely stuck......
iPhone 5, iOS 6.1.2
This should work for all email addresses managed by Virgin Media
@ntlworld.com
@blueyonder.co.uk
@virgin.net
@virginmedia.com
1. Turn on Settings > Airplane Mode.
2. Open Settings > Mail, Contacts, Calendars.
3. Tap Add Account….
4. From list choose Other.
5. Choose Add Mail Account.
6. In the New Account screen enter customer’s:
Name (e.g. Johnny Appleseed)
Email (full email address, e.g. johnny.appleseed@ntlworld.com)
Password (password for email address)
Description (this will automatically get filled in, but you can put something more meaningful e.g. ‘NTLWorld Email’)
7. Tap Next.
8. In the next screen ensure IMAP is selected.
9. Enter the following settings:
Incoming Mail Server (section)
Host Name imap.virginmedia.com
User Name (full email address, e.g. johnny.appleseed@ntlworld.com)
Password (password for email address)
Outgoing Mail Server (section)
Host Name smtp.virginmedia.com
User Name (full email address, e.g. johnny.appleseed@ntlworld.com)
Password (password for email address)
10. You will get an error that the IMAP server is not responding (Airplane Mode being on); just tap OK.
11. Tap Next.
12. You will get an error that the account may no be able to send or receive emails; tap Save anyway.
13. On next screen turn Notes off and tap Save.
14. The new account should be created; we now need to tweak some settings in it.
15. Tap the new account in the list.
16. On the next screen tap Account.
17. Where is says Outgoing Mail Server tap on SMTP smtp.virginmedia.com >.
18. On the next screen, under Primary Server, tap smtp.virginmedia.com.
19. Ensure the settings are as follows:
Outgoing Mail Server (section)
Host Name smtp.virginmedia.com
User Name (full email address, e.g. johnny.appleseed@ntlworld.com)
Password (password for email address)
Use SSL is turned ON
Authentication Password
Server Port 465
20. Tap Done.
21. You will get an error that the SMTP server is not responding; just tap OK.
22. Tap Done.
23. You will get an error that the account may no be able to send or receive emails; tap Save anyway.
21. Tap Account to go back one screen.
22. Tap Advanced at the bottom of the screen.
23. At the bottom of the screen ensure the settings are as follows:
Incoming Mail Server (section)
Use SSL is turned ON
Authentication Password
IMAP Path Prefix is left blank (will show ‘/’)
Server Port 993
21. Tap Account to go back one screen.
22. Tap Done.
23. You will get an error that the IMAP server is not responding; just tap OK.
24. Tap Done.
25. You will get an error that the account may no be able to send or receive emails; tap Save anyway.
26. Tap Mail… to go back one screen.
27. Tap Settings to go back one screen.
28. Turn Airplane Mode to OFF.
29. Press Home button and open Mail app to check it is now collecting and sending email.