Have you done this?
Next the remaining items of:
Run this to see if the results help
Try another computer to help determine if you have an iPod or computer problem.
Thank you for these suggestions. I didn't remove/reinstall Quicktime, but I did do this with iTunes. I now have the latest version of iTunes.
I went through all the instructions in the "iOS: Device not recognized in iTunes for Windows" article and did everything except the last part because I do not have any iPhone or other mobile drivers, etc, on my PC.
I had tried the Device tests on iTunes, one at a time. For network connectivity, they all passed except "Secure link to iTunes Store failed." In the details it also said that the AMDS driver was not found. But in other place it is listed, so it's not clear whether it's on my system or not.
I do not have the Apple Mobile Service USB driver. That might be causing the problem because without that, I don't see how my PC can recognize an Apple mobile device attached via USB.
Does anyone here know where I can find that driver to download and install?
Yes, I read through that entire article. I got to the place where it says: (in the device manager) "Expand all the sections labeled below not all sections may be listed". I did not have any of the listed sections (imaging devices, other devices, etc) in my device manager. Actually, I looked in ALL sections, even highly improbable ones, just in case. Nothing called Apple iPod, Apple iPad, or Apple iPhone was in any of those lists. There was nothing listed as "Unknown Device" either.
The only thing left to do is check for 3rd party conflicts. But the only thing that section talks about is conflicts with other mobile devices - iPhones, etc., which I don't even own.
However, I just had a thought. Before I bought this iPod, I had an older iPod (5th gen classic). Could there be a conflict with any leftover software for that?
I guess I'll start over - uninstall and then reinstall iTunes and Quicktime. I'm not sure what else I should uninstall/install. One of the articles says something like "[uninstall] any software for Windows XP." Maybe I'm misinterpreting that, but I'm not about to uninstall everything on my computer! I hope that just means anything related to Apple. If that is the case, it should have listed all applications that need to be upgraded. Do you know of any others?
Thanks for hanging in!
I've spent several days on this, and I am now able to see the iPod touch from iTunes. When I click on iPod (in the left panel), I get the summary page. When I clicked the Sync button (lower right corner of the page), it started the sync, but did not get past Step 1. It did not give an error message - instead it told me that the sync was complete. However, nothing was transferred from iTunes to the iPod.
Please don't tell me to reinstall iTunes!! I have done so 3 or 4 times. I followed all the directions in "Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP" and in "iOS: Device not recognized in iTunes for Windows" VERY CAREFULLY. My computer can see the iPod now, the Apple Mobile Device USB driver is in the USB controllers list in the device manager. Apple iPod is listed under "imaging devices." I ran the sync test described in the "iTunes for Windows: Device Sync Tests" article. It told me that all sync tests passed.
Please help! I'm almost there. Do you know what might cause the sync to stop after step 1 and then tell me it's completed?
Hello again. I updated and my iPod touch now has iOS 6.1.2. Everything looks like it should be in order - the computer see the iPod, iTunes sees the iPod. The Apple Mobile Device USB Driver is installed, all the programs that should be in the Control Panel are all there. But it still will not sync! I'm tearing my hair out.
Tonight after I installed 6.1.2, I started the sync and it went through 3 steps. But it did it way too fast, and when I checked, nothing had been moved to the iPod.
I'm out of ideas - can you suggest anything else?
I did a restore. Not from backup, though, as I had not done a backup prior to the restore. However, in the process of the restore, it asked if I wanted to back up and I said yes.
The restore concluded, and then it asked if I wanted to put the backed-up stuff back on the iPod, and I said yes.
Then I did the sync. It seemed to be working. It went through 3 steps and stayed on step 3 for a while. Then it ended, and there was nothing on the iPod. The "Music" button opens a screen that says "no content."
Then I did a sync test from Help->Diagnostics. This is what was displayed on the command window:
Performing Sync Diagnostics for iTunes
reporting PE file versions
reporting time zones
Enabling Sync Logging
2013-03-13 02:59:11.896 syncli.exe[3188:e6c] setting one shot sync group for client con.apple.MobileSync.6f93c87e3101b680446936d817872280c801eb54
2013-03-13 02:59:11.956 syncli.exe[3188:e6c] no registered client con.apple.MobileSync.6f93c87e3101b680446936d817872280c801eb54
Waiting for Sync to finish
...Disabling Sync Logging
The test ended "successfully" (with a green light, etc).
Don't you think that "no registered client con.apple.MobileSync.blahblahblah..." is significant? Seems like it was unable to do the sync because some program or process or whatever was missing.
So, still not synching. Is there anything else I can try? Thanks...