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My Windows XP machine does not recognize my iPod Touch

939 Views 12 Replies Latest reply: Mar 14, 2013 11:59 PM by Joyce3 RSS
Joyce3 Calculating status...
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Mar 6, 2013 6:46 PM

Hello,

 

I just bought a second-hand iPod Touch (4-gen, 32GB). My Windows XP laptop is giving no indication that anything is attached to it at all. The "found new hardware" wizard does not open. The little icon that allows you to eject safely before detaching doesn't show up in the tray. No external devices are listed on My Computer.

 

I've spent a couple of days looking through previous posts in this forum and I did a little troubleshooting. This is what I can tell you so far:

 

  • The iPod is working - I can play music on it, use a few apps, etc.
  • I tried two different USB cables and neither one worked.
  • The Apple Mobile Device Support DOES appear in my Add/Remove programs list
  • But the Apple Mobile Device USB Driver is NOT in the USB controllers list.
  • I had iTunes running before I hooked up the USB cable to the iPod.
  • I tried to look for iTunes updates, but was unable to access the site. (Yes, I was connected to the Internet - following directions on this site. ) I don't remember what version of iTunes I have (I'm not at home right now), but it's not the latest.
  • Until a couple of weeks ago, I had an iPod classic 5-gen that I was able to sync with iTunes, no problem. It's only the iPod touch that doesn't work.

 

Most users who ask about this problem do seem to get some recognition on their computer that there is some sort of device attached.They seem to have more issues with iTunes. So most similar questions direct to the "iOS: Device not recognized in iTunes for Windows" article. This article seems to assume that the computer has responded in some way to the iPod, even if incorrectly - but mine doesn't respond at all.

 

Can someone recommend a troubleshooting article that addresses the more basic problem of Windows not recognizing the iPod?

 

Thank you,

Joyce

iPod touch, iOS 5, Can't connect to Windows XP laptop
  • lllaass Level 10 Level 10 (134,880 points)

    Have you done this?

    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

    Next the remaining items of:

    iOS: Device not recognized in iTunes for Windows

    Run this to see if the results help

    iTunes for Windows: Device Sync Tests

    Try another computer to help determine if you have an iPod or computer problem.

  • lllaass Level 10 Level 10 (134,880 points)

    Have yuo looded and the Apple Mobile service USB drive topic of:

    iOS: Device not recognized in iTunes for Windows

    I would also try removing and reinstall Quicktime.

  • lllaass Level 10 Level 10 (134,880 points)

    I would update

  • lllaass Level 10 Level 10 (134,880 points)

    I would try restoring the iPod from backup.

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