How to obtain refund for unauthorized in-app purchase in Real Racing 3 game

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Level 1

3 points

How to obtain refund for unauthorized in-app purchase in Real Racing 3 game

Recently my 6 year old son was playing Real racing 3 game, he has without our knowledge clicked "Buy" on few options and I have been billed Rs.16610 on my credit card. He was not prompted for any password when he clicked buy option.

As soon as we received alert on these transactions, we blocked the credit card and also removed the card from the itunes account to avoid such mistakes in future.

We need help to find how to obtain refund for this transactions made without proper consent.

Thanks

iPad 2, iOS 6

Posted on Mar 6, 2013 7:43 PM

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Answer 1

King_Penguin

Level 10

334,144 points

Mar 6, 2013 10:08 PM in response to anitha.vinod

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off, and you should also have a Require Password setting on the Resrictions screen which you can set to 'Immediately' (the default is a 15 minute perid during which it doesn't need re-entering).

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