Previous 1 2 Next 22 Replies Latest reply: Sep 4, 2006 8:11 AM by jappa
Mehwish Kapadia Level 1 Level 1 (5 points)
I click on itunes and get an error message.I tried reinstalling it but now it says its missing soem files and also during Quicktime installation I got an -3 error
Whats going on?
I will really appreciate any help I can get.

sony   Windows XP  
  • b noir Level 9 Level 9 (72,025 points)
    hiya!

    during Quicktime installation I got an -3 error

    the -3 is normally an itunes installation error (meaning something unspecified went wrong with the QT part of the install). did you download the QT from the "QuickTime 7.1 with iTunes 6 for Windows 2000/XP" link? (that actually leads to an itunes/QT installer bundle rather than a true standalone QT installer.)

    we'll try is a careful standalone QT 7.1 reinstall.

    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.

    Quicktime 7.1 Standalone Installer

    if that install goes through okay, does your itunes launch properly again?

    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

    love, b
  • lingpie Level 1 Level 1 (0 points)
    Hey B,

    I having a problem and would really like your help. I installed iTunes on my computer and when I go to open iTunes I see the license agreement flash on for about 3 secs and then nothing happens. I uninstalled Norton Antivirus but this problem keeps happening. Please Help!!

    -Lingpie
  • Doggie66666 Level 1 Level 1 (0 points)
    ya same here...i just got my ipod today ...how come its not working?
  • Mehwish Kapadia Level 1 Level 1 (5 points)
    I am getting error -1603 now
  • b noir Level 9 Level 9 (72,025 points)
    hi Mehwish!

    I am getting error -1603 now :(

    just doublechecking. is that on the standalone QT reinstall?

    love, b
  • Mehwish Kapadia Level 1 Level 1 (5 points)
    Yes it is
  • b noir Level 9 Level 9 (72,025 points)
    okay. we're going to completely scrape out all your existing QuickTime and itunes and do a careful staged reinstall.

    preliminaries

    download and save to your hard drive copies of these two installers (don't install them just yet):

    Quicktime 7.1 Standalone Installer

    iTunes 6.0.4.2 Installer

    ... and download and install the Windows Installer CleanUp utility (we're going to use it during the uninstall stage of proceedings):

    Description of the Windows Installer CleanUp Utility

    uninstall phase

    switch off antispyware and antivirus applications prior to any uninstalls.

    use the complete uninstallation instructions in the following document to completely remove your QT and itunes program files:

    Trouble installing iPod, iTunes, or QuickTime software in Windows

    if you run into trouble on one of the installs, use the Installer CleanUp utility to clear the installation configuration for that program, and then use the uninstallation instructions as a guide for manual removal of any leftover program files and folders.

    even if you don't run into trouble, after you've completed the uninstalls run CleanUp anyway to check for any leftover QT or itunes installation configuration information. if you find any, remove it.

    reboot the PC.

    reinstall phase

    switch off antivirus and antispyware prior to any installs.

    first install the standalone QuickTime. reboot.
    then install itunes. reboot.

    do those installs go through okay? if so, does your itunes launch properly afterwards?

    love, b
  • Mehwish Kapadia Level 1 Level 1 (5 points)
    Its working now.Thank u so much
  • b noir Level 9 Level 9 (72,025 points)
    well done Mehwish!

    glad you're up and running again.

    love, b
  • Nick Horton Level 1 Level 1 (40 points)
    I was having trouble with iTunes crashing when I launched, so I followed the instructions you gave for uninstalling iTunes and QuickTime.

    Next, I attempted to install QT with the standalone installer and I got this error:

    ==============================

    Error Number: 0x80040707
    Description: DLL function call crashed: QTInstallCode.QuickTimePostInstallProc

    Setup will now terminate.

    ==============================

    Any ideas on this issue? FYI, I'm running the x64 version of windows...is there any compatibility issue there? I was running iTunes just fine before trying to upgrade...
  • b noir Level 9 Level 9 (72,025 points)
    hi Nicholas!

    I'm running the x64 version of windows...is there any compatibility issue there?

    gaaah. yes i'm afraid there is. x64 version users are currently having that problem when they try to install or run QT 7.1 on a PC which has Windows Update KB908531 installed on it. (and having a non-functional QT breaks itunes.)

    for some more information on that one, see Sim Alam's threads in the "QuickTime for Windows" forum, or do a search on "KB908531" in "Installing & Upgrading iTunes for Windows".

    love, b
  • LauraJ1974 Level 1 Level 1 (0 points)
    I just bought my ipod, and when i click on the itunes icon
    or go to the music store, service agreement pops up and then disappears, and i have even deactivated my anti virus, any help of how to get this working? the apple tech support, have not been very supportive.
  • sillegrrl Level 1 Level 1 (0 points)
    I have an ibook G4 with the latest version of itunes and tiger.

    I have tried to open itunes and the tool bar indicates with the small black arrow that the program is running, however it will not open on my screen and I am unable to use it for music.

    I have tried to force quit, and that does not solve the problem. i have tried to download itunes again to reinstall it, but when i get to the part to select what directory to install itunes, i am unable to choose anything and my hard drive is not recognized.

    Does anyone have any advice? I am also new to macs as well...just a pc convert.
  • b noir Level 9 Level 9 (72,025 points)
    hi LauraJ1974!

    when i click on the itunes icon
    or go to the music store, service agreement pops up and then disappears,


    are you getting no error messages whatsoever? are you seeing something similar if you try to launch your QuickTime? (a brief flash of a screen, and then nothing?)

    if so, check for a Qoologic adware infestation on the PC. the free trial version of Ewido has been catching and killing that for most folks:

    ewido anti-malware download

    love, b
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