HT201311: About AirPrint

Learn about About AirPrint
Dmegdoz
Level 1 (0 points)

Q: After the latest update cannot print to my hp photos art 5510 help please

Updated to latest iOS 6.1.2 now just cannot print to hp photosmart 5510 this was working fine until now have tried switching ipad off ,also tried turning off printer tried switching router off just sits with item in printing queue even though it finds the printer,help please

iPad (3rd gen) Wi-Fi + Cellular, iOS 6.1.2

Posted on Mar 7, 2013 5:56 AM

by Shane_R@HP,Solvedanswer
Shane_R@HP Shane_R@HP
Level 2 (385 points)
A:

You may have a print job stuck in the AirPrint cue of the iOS device, or the printer's firmware may be out of date.  Do a firmware update first.  You will find the directions linked below.  If that doesn't work, clearing the cue should correct the problem.  Double-tap the button on the front of your iOS device.  This will bring up a menu along the bottom of the screen that displays all running apps.  One of the apps should be Print Center, and it should have a number next to it.  That is the number of print jobs you have in the cue.  Touch the Print Center icon and a window will come up displaying the print cue.  You will only be able to cancel one print job at a time, so make sure to cancel the last job you sent first, or every print job that was sent after the first one may print.  Once the cue is clear, try using AirPrint again.  Let me know what happens.

 

Getting the Latest Firmware and Product Updates

 

I am a printer tech for HP.

Posted on Mar 25, 2013 6:15 PM

Close
Dmegdoz

Q: After the latest update cannot print to my hp photos art 5510 help please

  • All replies
  • Helpful answers

  • by Dmegdoz ,

    Dmegdoz Dmegdoz Mar 8, 2013 1:05 PM in response to Dmegdoz
    Level 1 (0 points)
    Mar 8, 2013 1:05 PM in response to Dmegdoz

    Had reply from a Stephanie mcelrath thank you for reply but if you read my full question you will see that my printer had been working fine until I updated to the latest iOS now it just will not connect to the printer by any icon in any thing ie notes,email,calendar etc it just sits on the print queue.but if I send it via email to my printer it works any more help would be helpful thanks

  • by Shane_R@HP,Solvedanswer

    Shane_R@HP Shane_R@HP Mar 25, 2013 6:15 PM in response to Dmegdoz
    Level 2 (385 points)
    Mar 25, 2013 6:15 PM in response to Dmegdoz

    You may have a print job stuck in the AirPrint cue of the iOS device, or the printer's firmware may be out of date.  Do a firmware update first.  You will find the directions linked below.  If that doesn't work, clearing the cue should correct the problem.  Double-tap the button on the front of your iOS device.  This will bring up a menu along the bottom of the screen that displays all running apps.  One of the apps should be Print Center, and it should have a number next to it.  That is the number of print jobs you have in the cue.  Touch the Print Center icon and a window will come up displaying the print cue.  You will only be able to cancel one print job at a time, so make sure to cancel the last job you sent first, or every print job that was sent after the first one may print.  Once the cue is clear, try using AirPrint again.  Let me know what happens.

     

    Getting the Latest Firmware and Product Updates

     

    I am a printer tech for HP.