Ben54
Level 1 (0 points)

Q: itunes store just freezes with windows 7

Having major problems with itunes and windows 7.

 

Oly the library seems to work, as soon as i either try to connect to the store or sinc my phone it just freezes.

It doesn't freeze the computer or use alot of memory just doesnt work and there seems to be loads of people out there with the same problem from what i have been reading.

Once you have clicked the store it trys to load but nothing appears, no albums, no homepage i cant even access my account it just locks up and the only way i can get rid of it is through the task manager.

 

Any help would be much appreciated, i would try another program but seems u can only use an iphone with itunes.

 

Cheers Ben

iPhone 5, Windows 7

Posted on Mar 7, 2013 6:24 AM

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Ben54

Q: itunes store just freezes with windows 7

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  • by b noir,

    b noir b noir Mar 7, 2013 12:08 PM in response to Ben54
    Level 9 (72,129 points)
    Mar 7, 2013 12:08 PM in response to Ben54

    Just in case, let's try the following document:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

     

    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • by Ben54,

    Ben54 Ben54 Mar 8, 2013 4:48 AM in response to b noir
    Level 1 (0 points)
    Mar 8, 2013 4:48 AM in response to b noir

    I tried this b noir but i didnt find any third party providers in there to get rid of? only stuff by apple and microsoft.

     

    The problems i have seems to be excatly as the support article you posted but as i said no third parties are present.

     

    i have attached a picture, don't know if it will help.

     

    Untitled.jpg

  • by vmferber,

    vmferber vmferber Mar 8, 2013 10:46 AM in response to Ben54
    Level 1 (10 points)
    Mar 8, 2013 10:46 AM in response to Ben54

    I had the same problem and resetting winsock resolved it.  iTunes would endlessly display "Accessing iTunes Store" without ever actually connecting.  I couldn't Authorize my computer to play purchased music or buy new music.  I would have to kill iTunes in Task Manager and restart iTunes.  I am running Windows 7, installed latest version of iTunes recently.  Uninstall and reinstall didn't work.  Here's how my husband finally got it working:

     

    The last 4 or 5 lines at the bottom of the document (pasted entire string of text below) are the things that I ran to get it working:

     

    • Make sure that c:\windows\system32\drivers\etc\HOSTS file has 127.0.0.1 in it!
    • Reset ipconfig
    • Flush DNS
    • Reset all winsock networking connections

     

    iTunes is NOT enabled in Windows Firewall.

     

    Connection attempt to Apple web site was unsuccessful.

    The network connection timed out.

    Basic connection to the store failed.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    The network connection timed out.

    Last successful iTunes Store access was 2013-02-04 14:12:42.

     

     

     

    Start | Run ... | cmd

     

    ipconfig /release

    ipconfig /renew

    ipconfig /flushdns

    netsh winsock reset all

    netsh int ip reset all

  • by b noir,

    b noir b noir Mar 8, 2013 11:01 AM in response to Ben54
    Level 9 (72,129 points)
    Mar 8, 2013 11:01 AM in response to Ben54

    I think it's the Windows Live LSPs that are the likely source of the problem.

     

    like vmferber suggests, I'd try resetting the Winsock registry keys. Try wiclee's instructions from the following post:

     

    Re: i cannot connect to itunes on my laptop