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Dr.Drum Level 1 Level 1 (0 points)

I though I purchased a new mac book pro a year ago. After inserting serial # for technical assistance I find out that my macbook was manufactured over 5 years ago. I'm confused and shocked with this inf. Note: My macbook pro was purchased at B&H. Also, the reason I was trying to get assistance is I'm not able to send attached files via email from my macbook.

  • dominic23 Level 7 Level 7 (33,795 points)

    May be, taking up the matter with B&H is worth the effort.

     

    If not, contact Apple Customer Care.

     

    Best.

  • Matthew Morgan Level 7 Level 7 (22,595 points)

    Dr.Drum wrote:

     

    I though I purchased a new mac book pro a year ago

     

    It coiuld have been "new" in the sense that it had never been sold before and had just been sitting around in stock for a few years.

     

    What information abou tthe computer did you make your buying decsion based upon?

     

    Have you confirmed that the specs of you computer correspond to those of a 5 year old model and not a one year old model or are you just going buy inforation about the serial number?

     

    Matt

  • Dr.Drum Level 1 Level 1 (0 points)

    Hello Dominic23,

     

    Yes I did today. Called and explained to them what occurred. They seemed interested in helping me with this matter and stated that they will have their team look into this with Apple. They stated that they will get back to me within two days. That gave me some relief and confidence that I will get some support in this matter. Thank you for replying.

  • Dr.Drum Level 1 Level 1 (0 points)

    Hello Mathew,

     

    I'm pretty much new in this area and admit have much to learn in this subject. As for my purpose in getting the macbook pro was to have a portable device to take with me on the road. I'm a cultural performing artist and many times using imovie for my video projects and garageband for my music etc. Also some photography projects. I'm constantly in use with email and sending documents. Which brought me to this particular problem when yesterday I was trying to send an attached file via email and continued to reject it. So when I contacted Apple Technical support on line it asked me for serial#. When I keyed in the serial# it relied technical assistance not available for device manufactured over 5 years.

  • Matthew Morgan Level 7 Level 7 (22,595 points)

    Hi Dr.,

     

    The reason for my questions is the follwing:

     

    The serial number of you computer indicates that it is a 5 years old model, but do the actual specifications of the computer confirm that?

     

    If you choose About This Mac from the Apple menu and look at the Processor specs you can determine the exact model of your MacBook Pro and when it was being manufactured.

     

    So, for example, a 15" MacBook Pro with a 2.5GHz Core 2 Duo processor is an ealry 2008 model while a 15" MacBook Pro with a 2.4GHz Core i7 processor would be a late 2011 model.

     

    It probably is a 5 year old model as the serial number indicates, but because of the unusual circumstances surrounding the purchase it seems to me something you might want to confirm. Out of curiousity, if nothing else.

     

    I your're curious, post the processor spec and screen size and I can help look it up.

     

    Matt

  • OGELTHORPE Level 8 Level 8 (38,510 points)

    If you open System Profiler (in your Utilities folder) to Hardware Overview, the Model Identifier will tell us exactly what year your MBP is and its specifications.  This is from my MBP.  You may post back yours if you wish.

     

    Screen Shot 2013-02-28 at 7.23.05 AM.png

    Ciao.

  • Dr.Drum Level 1 Level 1 (0 points)

    Model Name:          MacBook Pro

      Model Identifier:          MacBookPro8,2

      Processor Name:          Intel Core i7

      Processor Speed:          2.2 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          6 MB

      Memory:          4 GB

      Boot ROM Version:          MBP81.0047.B27

      SMC Version (system):          1.69f3

      Serial Number (system): __________________

      Hardware UUID:          A83FD2A4-6D9F-5E25-9E0A-4D441A35101F

      Sudden Motion Sensor:

      State:          Enabled

    I'm learning, thanks

  • OGELTHORPE Level 8 Level 8 (38,510 points)

    An Model 8.2 MBP is an early 15" 2011.  That is not a 5 year old MBP.

     

    Ciao.

  • Dr.Drum Level 1 Level 1 (0 points)

    Model Name:          MacBook Pro

      Model Identifier:          MacBookPro8,2

      Processor Name:          Intel Core i7

      Processor Speed:          2.2 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          6 MB

      Memory:          4 GB

      Boot ROM Version:          MBP81.0047.B27

      SMC Version (system):          1.69f3

      Serial Number (system): ------------

      Hardware UUID:          A83FD2A4-6D9F-5E25-9E0A-4D441A35101F

      Sudden Motion Sensor:

      State:          Enabled

  • Matthew Morgan Level 7 Level 7 (22,595 points)

    As OGELTHORPE has pointed out, that's an early 2011 model.

     

    Must be something weird about the serial number that gave the false information.

     

    Matt

  • Dr.Drum Level 1 Level 1 (0 points)

    I thank you much for this clarity. I think that Apple needs to upgrade their automated system with serial# via specifications to avoid situations similar to mine. I still need to find out why my macbook pro is not capable of sending attached files via email. I'm able to send same file on my mac desk top.

  • CMCSK Level 6 Level 6 (10,600 points)

    Dr.Drum wrote:

     

    I still need to find out why my macbook pro is not capable of sending attached files via email. I'm able to send same file on my mac desk top.

     

    Which email client are you using and which os version is installed on your computer?

     

     

     

     

     

     

     

     

     

     

     

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  • Dr.Drum Level 1 Level 1 (0 points)

    If I'm looking at the right window when I click on to "About this Mac" it states MAC OS X  Version 10.7.5. As for the client I use yahoo. Please note I'm able to send same files from my Mac desk top which is a MAC OS X version 10.6.8.

  • Shootist007 Level 6 Level 6 (16,650 points)

    Actually that is a Late 2011 as the early 15" models had a i7 Quad core 2.1 CPU anmd the late 2011s have the 2.2 i7 Quad core CPU.

     

    The only thing that comes to mind is you entered the serial number wrong at the Apple site or Apple database is messed up.

     

    You need to Call Apple and speak to someone directly. Have the Correct serial number handy. It can be found in About this Mac or it is etched on the bottom of the case near the back edge. It is failry small so use a magnifying glass to read and write it down

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